Starnisha Graddy
Bellwood
Summary
Professional fleet management expert for over 5 years with focus on operational efficiency and logistical coordination. Proven capability in managing fleet schedules, maintenance, and inventory, ensuring smooth operations. Known for collaborative teamwork and adaptability, consistently meeting evolving demands. Key skills include time management and attention to detail, Customer service skills.
Overview
6
6
years of professional experience
Work History
Fleet Service Clerk/Ramp Agent
Envoy Airlines
Chicago, IL
09.2025 - 03.2026
- Streamlined baggage handling operations by assisting in loading and unloading during peak hours.
- Established and enforced safety protocols for ground service equipment usage.
- Facilitated communication with flight crews to deliver essential service updates and operational changes.
- Directed aircraft to and from gates for all arrivals and departures, prioritizing safety protocols.
- Executed effective route planning and scheduling adjustments to achieve timely deliveries and elevate customer satisfaction.
Driver /Independent Contractor
Uber
Chicago, IL
01.2020 - 09.2025
- Executed safe driving practices by following all traffic laws and regulations to protect passengers.
- Performed routine inspections and maintenance checks to maintain vehicle cleanliness and ensure reliable performance.
- Analyzed and adjusted routes using GPS technology to ensure timely arrivals and minimize delays.
- Managed passenger interactions by effectively addressing needs and resolving issues in a timely manner to enhance overall satisfaction.
- Optimized scheduling processes and time management techniques to improve on-time performance for passenger services.
Education
High School Diploma -
Proviso West High School
Hillside, IL06.2003
Skills
- Ground support coordination
- Safety awareness
- Forklift operation
- Customer Service
- Airline operations
- Cargo handling expertise
- Arrival and departure maintenance
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Ground traffic control
- Team collaboration
Timeline
Fleet Service Clerk/Ramp Agent
Envoy Airlines
09.2025 - 03.2026
Driver /Independent Contractor
Uber
01.2020 - 09.2025
High School Diploma -
Proviso West High School