STANLEY LATTIMORE
Chicago
Summary
6 years' experience in customer service, people's relationship manager Willing to take on additional responsibilities and challenges Works effectively as a team member Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible Professional known for making managerial decisions, using discretion and processing highly confidential information Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
12
12
years of professional experience
Work History
Lead Concierge
Related Management
Chicago
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approve time punches and vacation.
- Make schedule changes as needed.
- Participated in weekly management meetings discussing progress towards goals set by upper management.
Concierge
Related Management
Chicago
06.2021 - Current
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Scheduled conference room and other reservations using proprietary software.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Trained new concierge staff on best practices and policies.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Built and maintained productive relationships with employees.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Parts Salesperson
Autozone
Chicago
08.2018 - 06.2021
- Greet customers, and ascertain what each customer wants or needs.
- Compute sales prices, total purchases, and receive and process cash or credit payments.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Inventory stock and requisition new stock.
- Performing for, or working directly with the public.
- Selling or influencing others.
- Experience with: barcode scanners, cash registers, gift registry software.
- Replenished and arranged items to maintain appearance.
Claims Customer Service Representative
Enterprise Rent-A-Car
Chicago
04.2018 - 03.2020
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Getting Information
- Performing for or Working Directly with the Public
- Documenting/Recording Information
- Performing Administrative Activities
- Selling or Influencing Others
- Operating Vehicles, Mechanized Devices, or Equipment
- Experience with: Customer account management software, Microsoft Access
Security officer
Titan Security
Chicago
10.2016 - 02.2018
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics
- Answer telephone calls to take messages, answer questions, and provide information during nonbusiness hours or when switchboard is closed
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Documenting/Recording Information
- Training and Teaching Others
- Interacting With Computers
- Experience with: Data entry software, Desktop computers, Digital video cameras, Microsoft Word, Multi-line telephone systems, Security surveillance systems, Symantec security software, Two way radios
Floor Supervisor
Mcdonalds
Chicago
10.2012 - 09.2016
- Resolve customer complaints regarding food service
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Coaching and Developing Others
- Experience with: Barcode scanners, Cash registers, Credit card processing machines
Education
Vocational Certificate or Credential - Business Technology
Golconda Job Corps
Golconda, IL01.2010
Skills
- Customer service
- People's relationship management
- Teamwork
- Attention to detail
- Listening skills
- Motivation
- Creativity
- Flexibility
- Managerial decision-making
- Discretion
- Processing confidential information
- Schedule management
- Team leadership
- Problem solving
- Time management
- Property management
- Task delegation
- Creative thinking
References
References available upon request.
Timeline
Lead Concierge
Related Management
01.2023 - Current
Concierge
Related Management
06.2021 - Current
Parts Salesperson
Autozone
08.2018 - 06.2021
Claims Customer Service Representative
Enterprise Rent-A-Car
04.2018 - 03.2020
Security officer
Titan Security
10.2016 - 02.2018
Floor Supervisor
Mcdonalds
10.2012 - 09.2016
Vocational Certificate or Credential - Business Technology
Golconda Job Corps