Stacy Zeigler
Springfield
Summary
Dedicated healthcare professional with a strong foundation in medical administration and patient care coordination. Successfully managed high-volume billing processes, collaborated with clinical teams to resolve discrepancies, and enhanced patient service delivery. Focused on continuous improvement in operational efficiency and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Financial Reimbursement Coordinator
Shirley Ryan Ability Lab
Chicago
04.2024 - Current
- Processed patient claims efficiently to ensure timely reimbursements.
- Collaborated with medical coders to ensure accurate service representation, optimizing reimbursement potential.
- Collaborated with clinical teams to resolve billing discrepancies effectively.
- Utilized electronic health records systems to manage patient information accurately.
- Managed high-volume workloads with effective prioritization and organization, meeting deadlines while maintaining accurate records.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Provided ongoing training and support on software systems to enhance staff productivity.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created memos and internal communications to facilitate information sharing among staff.
- Answered customer inquiries via phone and email to provide timely support and resolve issues. via phone and email.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Medical Support Assistant
Jesse Brown VA Medical Center
Chicago
01.2021 - 04.2024
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Enhanced patient scheduling efficiency using advanced electronic health record systems.
- Assisted in processing electronic health records, ensuring data accuracy and compliance with regulations.
- Facilitated communication between medical staff and patients, improving clarity and responsiveness in service delivery.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Coordinated referrals to specialists and diagnostic services, enhancing patient access to timely care.
- Collaborated with healthcare providers to streamline patient care protocols and improve service delivery.
- Implemented patient feedback processes to improve care quality and satisfaction rates.
- Trained new staff on operational procedures and electronic systems, ensuring consistent service quality and reducing onboarding time.
Patient Access Representative 2
Advocate Illinois Masonic Medical Center
Chicago
02.2019 - 01.2021
- Facilitated insurance verification, streamlining patient access and minimizing service delays.
- Coordinated communication between patients and healthcare providers, enhancing patient experience.
- Managed patient registration processes to ensure efficient workflow and accurate data entry.
- Led initiatives to optimize scheduling systems, improving appointment availability and patient flow management.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately. Supported clinical staff by preparing accurate patient documentation and records ahead of appointments. Welcomed patients during check-in process with check-in procedures. Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on operational procedures and systems for effective onboarding and integration.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations. Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Fostered strong relationships among colleagues, promoting teamwork and sharing best practices to contribute to a positive work environment.
Patient Access Specialist 2
Northwestern Memorial Hospital
Chicago
08.2016 - 02.2019
- Managed appointment scheduling to maximize physician availability and improve patient satisfaction.
- Facilitated patient registration, ensuring accurate data entry and compliance with hospital protocols to support efficient operations.
- Registered patients upon arrival, ensuring accurate documentation of personal details. and verified insurance benefits to support efficient clinical operations.
- Streamlined front-desk operations to enhance patient flow and minimize wait times.
- Assisted in training new staff on electronic health record systems and patient management workflows.
- Educated patients on billing processes and payment obligations. Supported EMR accuracy by maintaining updated patient information.
- Provided financial counseling, including cost estimations and POS collections.
- Ensured accurate claims by verifying coverage and applying CPT/ICD coding guidelines.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Associate of Applied Science - Radiology Technology
City Colleges of Chicago
Chicago, IL06-2027
High School Diploma -
David G. Farragut Career Academy
Chicago, IL06-2005
Skills
- Electronic health records
- Medical billing
- Claim processing
- Regulatory compliance
- Patient financial counseling
- Financial processes management
- Care coordination
- Benefits coordination
- Analytical thinking
- Problem resolution
- Multitasking
Affiliations
- OMD SCHOLAR
Timeline
Financial Reimbursement Coordinator
Shirley Ryan Ability Lab
04.2024 - Current
Medical Support Assistant
Jesse Brown VA Medical Center
01.2021 - 04.2024
Patient Access Representative 2
Advocate Illinois Masonic Medical Center
02.2019 - 01.2021
Patient Access Specialist 2
Northwestern Memorial Hospital
08.2016 - 02.2019
Associate of Applied Science - Radiology Technology
City Colleges of Chicago
High School Diploma -
David G. Farragut Career Academy