Stacie Berndt

Plainfield,IL

Summary

Dynamic professional with expertise in remote support and practice management at Molis Coaching, LLC. Skilled in developing innovative educational strategies and enhancing community engagement. Proven ability to streamline operations and improve patient satisfaction. Tech-savvy and collaborative, with a strong focus on peer learning and practice growth. Increased platform visibility by 30% through targeted marketing initiatives.

Overview

years of professional experience

Work History

Member Support Manager

Molis Coaching, LLC

09.2019 - Current

Provide remote support and guidance to dentists integrating Invisalign® into their practices
Deliver educational content through webinars, virtual meetings, and digital resources
Assist in developing and updating training materials, case studies, and best practice guides
Act as a peer mentor, answering questions and sharing real-world Invisalign workflows
Help dentists streamline case submissions, insurance processes, and patient communication strategies
Collaborate with the platform team to identify common challenges and create targeted resources
Collect feedback from participants to improve content and support services
Maintain strong knowledge of Invisalign treatment planning, clinical applications, and practice management systems
Support community building through online forums, discussion boards, and networking events
Uphold professionalism and confidentiality in all peer-to-peer interactions
Develop marketing strategies to increase platform visibility and engagement
Create and distribute promotional content through email campaigns, social media, and newsletters
Track engagement metrics and provide reports to refine outreach efforts
Collaborate with the marketing team to align educational initiatives with brand messaging

Office Manager

Molis Dental

01.2015 - 01.2023

Oversee the daily operations of the dental practice to ensure smooth workflow
Manage front office staff, including scheduling, training, and performance evaluations
Coordinate patient scheduling to maximize provider productivity and minimize downtime
Oversee billing, insurance claims, and patient financial arrangements
Ensure compliance with HIPAA, OSHA, and other dental office regulations
Monitor office expenses, budgets, and supply ordering to control costs
Handle patient concerns and resolve issues to maintain high satisfaction
Communicate effectively with dentists, hygienists, and assistants to support patient care
Implement office policies, procedures, and systems for efficiency
Track practice performance metrics and generate reports for the dentist/owners
Support marketing efforts, community outreach, and patient retention strategies

Waitress

Country Cup Restaurant

01.2012 - 01.2015

Greet and serve guests in a friendly, efficient manner
Take food and beverage orders accurately and enter them into the POS system
Deliver food and drinks promptly while ensuring order accuracy
Check in with guests to ensure satisfaction and handle special requests
Maintain knowledge of menu items, daily specials, and promotions
Process guest payments, handle cash, and issue receipts
Assist in bussing tables, refilling beverages, and resetting for the next guests
Maintain cleanliness and organization in dining and service areas
Work collaboratively with kitchen and team members to ensure smooth service
Provide excellent customer service to create a positive dining experience

Education

High School Diploma -

Lockport Township High School

Lockport, Illinois

Skills

Friendly, approachable, and able to create a welcoming environment
Strong multitasking skills in fast-paced settings
Excellent verbal communication and active listening abilities
Patient, empathetic, and customer-focused problem solver
Team-oriented with a collaborative mindset
Reliable and punctual with a strong work ethic
Clear and engaging communicator in both written and verbal formats

Tech-savvy and comfortable with virtual platforms and digital tools
Innovative and creative in developing educational and marketing strategies
Self-motivated and disciplined in a remote work environment
Collaborative and community-minded, fostering professional connections
Analytical thinker with the ability to use feedback and data for improvement
Enthusiastic and approachable, with a passion for peer learning and practice growth

Timeline