Stacey Test
East Peoria
Summary
Adept at juggling multiple tasks, I excelled at Hilltop Grill by enhancing customer satisfaction and streamlining operations. My strong work ethic and exceptional customer service skills led to significant performance improvements, including increased repeat business. Skilled in cash handling and team collaboration, I consistently met sales targets and maintained high service standards. I strive for teamwork. My managers food certificate is current.
Overview
1
1
Certification
Work History
Server/Cook/Bartender
Hilltop Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Collaborated with management team to develop new menu items.
Education
Associates Not Completed - Business And Dact
ICC
East Peoria, ILGeneral Education - Baskc
Peoria Christian High School
Peoria, IL03.1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Table bussing
- Point of sale operation
- Beverage preparation
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting
- Food station setup
- Daily specials memorization
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Shift management
- Responsible beverage service
- Server training
- Point-of-sale system
- Buffet setup and takedown
- Positive and professional
- Liquor, wine, and food service
- Team player
Certification
Food Manager certified
Timeline
Server/Cook/Bartender
Hilltop Grill
Associates Not Completed - Business And Dact
ICC
General Education - Baskc
Peoria Christian High School
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