Stacey Stepro

In a remote setting, answered in coming calls to schedule and reschedule appointments for physical therapy patients at locations throughout the United States as well as virtual telehealth appointments.

Accurately enter patient demographics and insurance information over the phone and via faxed orders for therapy and services.

Work with other departments to ensure patients needs are met in a timely manor.

Lead training and onboarding of new employees, accelerating proficiency and ensuring compliance with company standards.

Responsible for in and outbound multi-clinic phone lines, emails, e-referral, and fax management in regards to patient intake and scheduling.

Request and obtain relevant documents to ensure accurate patient registration.

Triage and/or route inbound patient inquires to the appropriate department and/or clinic.

Assist clinic with patient copay collection and authorization processes.

• Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
• Handled daily administrative tasks efficiently to minimize time away from children.
• Provided support and guidance to children in conflict resolution.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Responded to inquiries from parents and guardians.
• Implemented daily routines and activities to stimulate and engage children.
• Assisted in potty training and toilet hygiene.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Monitored children's activities to verify safety and wellbeing.
• Logged information regarding naps, feedings, and any medications administered.