Stacey Grunwald
Carol Stream,IL
Summary
With a proven track record at multiple funeral homes, I excel in client relations and document management, ensuring compassionate service and meticulous attention to detail. My experience includes enhancing family satisfaction through personalized funeral services and expert embalming.
Overview
1
1
Certification
Work History
Client Service Representative
Smith Corcoran Funeral Homes
- Oversaw evening funeral visitations.
- Was the point of contact for the family of the deceased during funeral visitations
- Delivered outstanding customer service by maintaining a professional demeanor during emotional times.
- Managed all incoming calls, including the first call informing us of a death.
- Maintained accurate and detailed record-keeping of first death call.
- Maintained detailed records of client interactions at the visitations to inform the funeral director and staff in charge the next morning.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Licensed Funeral Director and Embalmer Apprentice
Countryside Funeral Homes
- Assisted licensed funeral directors in all of their daily operations.
- Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Worked with cemeteries to schedule grave opening and closing.
- Picked up deceased at private homes, hospitals and county morgues.
- Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
- Assisted with autopsies, and transport.
- Embalmed human remains to slow decomposition.
- Prepared remains for services, viewings, and cremations.
- All daily operations of the in house crematory.
Licensed Funeral Director and Embalmer
Leonard Memorial Funeral Home
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
- Worked with cemeteries to schedule grave opening and closing.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
- Communicated with insurance companies to secure death benefits for payment of services.
- Drafted and published obituaries per week on behalf of families served.
- Managed timing of floral deliveries for multiple services per day.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Enhanced family satisfaction by providing compassionate and professional embalming services.
- Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
- Sutured incisions with meticulous precision and attention to detail.
- Improved appearance of remains with use of cosmetics.
- Being on call after funeral home office hours.
Education
General Education -
College of DuPage
Glen Ellyn, ILAssociates Of Applied Science -
Worsham College of Mortuary Science
Wheeling, IL09.2019
Skills
- Client relations
- Document and records management
- Calm and professional under pressure
- Embalming science
Accomplishments
Member of the Pi Sigma Eta national morticians fraternity
Certification
Certified crematory operator obtained from the Cremation Association of North America
Additional Information
- During Worsham College, practicum included embalming indigent, unclaimed cases at Robert J Stein Institute of Forensic Medicine, Office of Cook County Medical Examiner
- Volunteered at the Cook County Missing Persons Day
Timeline
Certified crematory operator obtained from the Cremation Association of North America
Client Service Representative
Smith Corcoran Funeral Homes
Licensed Funeral Director and Embalmer Apprentice
Countryside Funeral Homes
Licensed Funeral Director and Embalmer
Leonard Memorial Funeral Home
General Education -
College of DuPage
Associates Of Applied Science -
Worsham College of Mortuary Science
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