Summary
Overview
Work History
Education
Skills
Personal Information
Coursework
Timeline
Generic

Spencer Woods

Des Plaines

Summary

Dynamic troubleshooting skills with impressive proficiency in PC support, repair, configuration, and technical support. Excellent interpersonal skills: Communicates well with customers and business professionals to assess processes and provide quality technical support. Upcoming associates degree from DeVry University for Information Technology and Networking.

Professional technician with robust experience in maintaining and repairing gaming machines. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, and customer service, providing reliable support in high-demand environments.

Overview

6
6
years of professional experience

Work History

Slot Technician / IT Support Specialist

Rivers Casino
06.2023 - Current
  • Provide technical assistance to employees within a game development studio
  • Ensure that hardware and software systems are running smoothly and troubleshoot any issues that arise
  • Key responsibilities may include setting up and maintaining workstations, installing software, and providing network support
  • Responsible for the installation, repair, and maintenance of all electronic gaming equipment, slots and table games, to ensure minimal downtime
  • Troubleshoot and repair all electronic gaming equipment to the component level
  • Effectively communicate all operational and technical breakdowns and provide solutions to team members
  • Investigate slot variances to identify and correct all possible causes for reported variances per company policies
  • Investigate all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas
  • Contribute to the leading-edge culture of Rivers Casino by helping foster innovation for the growth of the team and the company
  • Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience

Manufacturing Technician

Flavor-Chem
08.2021 - 08.2021
  • Hand filled and packaged finished products / raw materials into containers
  • Ran a filling line that filled and packed product automatically
  • Successfully labeled and packaged products neatly and cleanly
  • Assembled orders and performed light warehousing duties

Repair Services Associate I

Zebra Technologies
08.2019 - 09.2019
  • Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections
  • Records work performed in the form of symptom codes and parts replacement reasons
  • Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments
  • Provides input geared toward continuous improvement, work instruction documentation, and standardization of processes
  • Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors
  • Learn policies and procedures, and apply them to routine activities
  • Follows all required safety practices and regulations
  • Basic use of hand tools such as tweezers, small screw drivers/automatic screw drivers, heat gun and Dremel drills

Production Associate/Assembler & Machine Operator

Flextronics Inc
09.2018 - 05.2019
  • Responsible for assembling products through automated machine line equipment
  • Liable for semi-inspection while performing production
  • Ability to meet company’s quota/productivity
  • Responsible for labeling and performing basic computer operation
  • Could perform in a fast-paced environment while having good eye vision to any machine jams or blockages
  • Liable for troubleshooting and repairing minor repairs to the machine
  • Perform written documentation for all job performances
  • Responsible for comparing product information to computerized information
  • Report any issues to team leader or supervisor relative to any machine technical issues or problem-solving discrepancies

Education

Bachelor of Science - Software Development

DeVry University
05.2025

Associates of Applied Science - Information Technology & Networking

DeVry University
12.2022

Skills

  • Microsoft Applications
  • Power Point
  • Microsoft Word
  • Computer Assistance
  • Code Implementation
  • Arduino
  • IDE
  • Tinker cad
  • Personal Area Network
  • Local Area Network
  • Java
  • C
  • Python
  • Data Breach Security
  • VPN
  • Encryption Protocols

Personal Information

Title: IT PROFESSIONAL

Coursework

  • Introduction to Operating Systems, CEIS106
  • Introduction to Digital Devices, CEIS114
  • Introduction to Technology and Information Systems, CEIS101
  • Database Systems and Programming Fundamentals, CEIS236
  • Fundamentals of Information System Security, SEC285
  • Fundamentals of Cloud Computing, NETW211
  • Introduction To Programming, CEIS110
  • Fundamentals Of Information Technology and Networking, CEIS200
  • Software Engineering II, CEIS400
  • Introduction to Mobile Device Programming, CEIS320

Timeline

Slot Technician / IT Support Specialist

Rivers Casino
06.2023 - Current

Manufacturing Technician

Flavor-Chem
08.2021 - 08.2021

Repair Services Associate I

Zebra Technologies
08.2019 - 09.2019

Production Associate/Assembler & Machine Operator

Flextronics Inc
09.2018 - 05.2019

Bachelor of Science - Software Development

DeVry University

Associates of Applied Science - Information Technology & Networking

DeVry University

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Spencer Woods