Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Spencer Smith

Cicero

Summary

Dynamic Learning Ambassador at Amazon, adept at adaptive learning and peer mentoring, enhanced new hire retention through innovative teaching methods. Fostered a culture of continuous improvement, analyzing training effectiveness and implementing data-driven changes. Recognized for problem-solving skills and commitment to employee development, ensuring a seamless onboarding experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
05.2020 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor New Employees for new Employees, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased New Hire comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for New Hire Employees
  • Promoted a positive learning environment by establishing clear expectations and fostering strong communication with New Hires.
  • Empowered employees to take charge of their learning paths with personalized development plans.
  • Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
  • Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
  • Streamlined onboarding process for new hires, ensuring smooth transition into company culture.

Stand-Up Forklift Operator

Home Depot
01.2020 - 11.2020
  • Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
  • Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
  • Expedited shipment preparation process by skillfully stacking pallets in an organized manner, ensuring stability during transit.
  • Enhanced team productivity by assisting with training new stand-up forklift operators on safe operation techniques.

In-Store Team Member

Ups Store
04.2019 - 01.2020
  • Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
  • Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
  • Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
  • Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
  • Assisted customers with locating desired products quickly, providing helpful suggestions when needed for an enhanced shopping experience.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
07-2026

High School Diploma -

Plainfield Central High School
05-2014

Skills

  • Adaptive learning
  • Peer mentoring
  • Learning styles
  • Collaborative learning
  • Feedback delivery
  • Problem-solving

Certification

  • ServSafe Food Handler's Certification
  • Forklift Certification
  • Valid Illinois Driver's License
  • Hazmat Certified

Interests

  • I have a passion for photography and editing photos
  • Volunteering
  • Watching Movies and TV Shows
  • I like working with my hands and fixing things
  • DIY and Home Improvement
  • Cooking

Timeline

Learning Ambassador

Amazon
05.2020 - Current

Stand-Up Forklift Operator

Home Depot
01.2020 - 11.2020

In-Store Team Member

Ups Store
04.2019 - 01.2020

Associate of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Plainfield Central High School

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Spencer Smith