Souad Loutis
Chicago
Overview
3
3
years of professional experience
Work History
Floor Supervisor
Compass Group
Chicago
03.2024 - Current
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels and assisted with stock management.
- Coordinated staff schedules to optimize workforce availability.
- Implemented cleanliness standards to maintain a safe environment.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Performed daily opening and closing procedures according to established guidelines.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Developed employee training materials and conducted orientation sessions for new hires.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Monitored workers and reviewed completed work for proper performance.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Informed upper management or department heads of items loaded or problems encountered.
Floor Attendant
HMSHost
Chicago
12.2022 - 03.2024
- Maintained cleanliness and organization of dining areas for customer satisfaction.
- Assisted customers with menu selections and special requests effectively.
- Collaborated with kitchen staff to expedite food orders promptly.
- Organized supplies and inventory to support efficient operations daily.
- Trained new staff on service procedures and safety protocols thoroughly.
- Assisted in stocking shelves, setting up displays and organizing merchandise.
- Ensured all safety protocols were followed while on the job.
- Checked stock levels in storage areas to determine what needs to be replenished.
- Provided customer service by answering questions and resolving complaints.
- Trained new Floor Attendants on proper procedures for stocking shelves, operating register systems.
- Maintained a safe work environment by following all health and safety regulations.
- Helped unpack shipments of products received at the store.
- Set up and packed up event equipment, leaving area clean and tidy.
- Answered questions about game rules and establishment policies.
Education
Master's Degree - Private Law
Mouloud Mamerie Tizi-ouzou Algeria
Algeria 07-2022
Skills
- Staff training
- Inventory management
- Operational supervision
- Customer service
- Team leadership
- Cleanliness standards
- Safety monitoring
- Team supervision
- Workplace organization
- Customer satisfaction
- Employee training
Languages
French
Native language
french
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Amazigh/berber
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Floor Supervisor
Compass Group
03.2024 - Current
Floor Attendant
HMSHost
12.2022 - 03.2024
Master's Degree - Private Law
Mouloud Mamerie Tizi-ouzou Algeria