Overview
Work History
Education
Skills
Languages
Timeline
Generic

Souad Loutis

Chicago

Overview

3
3
years of professional experience

Work History

Floor Supervisor

Compass Group
Chicago
03.2024 - Current
  • Supervised daily operations to ensure efficient service delivery.
  • Trained new staff on safety protocols and operational procedures.
  • Monitored inventory levels and assisted with stock management.
  • Coordinated staff schedules to optimize workforce availability.
  • Implemented cleanliness standards to maintain a safe environment.
  • Maintained a clean, organized, and safe work environment at all times.
  • Ensured compliance with safety regulations and company policies.
  • Performed daily opening and closing procedures according to established guidelines.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Processed customer payments accurately and efficiently.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Developed employee training materials and conducted orientation sessions for new hires.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Monitored workers and reviewed completed work for proper performance.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Informed upper management or department heads of items loaded or problems encountered.

Floor Attendant

HMSHost
Chicago
12.2022 - 03.2024
  • Maintained cleanliness and organization of dining areas for customer satisfaction.
  • Assisted customers with menu selections and special requests effectively.
  • Collaborated with kitchen staff to expedite food orders promptly.
  • Organized supplies and inventory to support efficient operations daily.
  • Trained new staff on service procedures and safety protocols thoroughly.
  • Assisted in stocking shelves, setting up displays and organizing merchandise.
  • Ensured all safety protocols were followed while on the job.
  • Checked stock levels in storage areas to determine what needs to be replenished.
  • Provided customer service by answering questions and resolving complaints.
  • Trained new Floor Attendants on proper procedures for stocking shelves, operating register systems.
  • Maintained a safe work environment by following all health and safety regulations.
  • Helped unpack shipments of products received at the store.
  • Set up and packed up event equipment, leaving area clean and tidy.
  • Answered questions about game rules and establishment policies.

Education

Master's Degree - Private Law

Mouloud Mamerie Tizi-ouzou Algeria
Algeria
07-2022

Skills

  • Staff training
  • Inventory management
  • Operational supervision
  • Customer service
  • Team leadership
  • Cleanliness standards
  • Safety monitoring
  • Team supervision
  • Workplace organization
  • Customer satisfaction
  • Employee training

Languages

French
Native language
french
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Amazigh/berber
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

Floor Supervisor

Compass Group
03.2024 - Current

Floor Attendant

HMSHost
12.2022 - 03.2024

Master's Degree - Private Law

Mouloud Mamerie Tizi-ouzou Algeria

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Souad Loutis