Overview
Work History
Education
Timeline
Generic

Sophronia E. Johnson

Forest Park

Overview

13
13
years of professional experience
2025
2025
years of post-secondary education

Work History

Home Maker Assistant

Prudential Home Health Services Inc.
01.2024 - Current
  • Assist client with daily living activities
  • House keeping
  • Light Laundry
  • Light Meals
  • Outside activities

PAL-Patient Assistant Liaison

Belmont Assisted Living
03.2024 - 07.2024
  • Assisting clients with daily activities
  • Daily grooming
  • Dining
  • Light Laundry
  • House keeping

Patient Advocate

Accredo Specialty Pharmacy
10.2021 - 06.2023
  • Answered calls, resolved customer service issues, answered questions, and redirected messages or calls to appropriate staff
  • Verification of patient information and ensuring the correct information is given
  • Schedule patients’ prescriptions
  • Maintain accounts up to date
  • Processes insurance payments

Customer Service Rep.

Regional Transportation Authority
01.2014 - 01.2020
  • CSR: Providing directions for public transportation; Mailing requested maps and route brochures
  • Office Coordinator/Event Planner: Planned events and provided any materials that were needed
  • Employee Engagement Team: Planned and assisted with activities for employees and office newsletter
  • Supervisor Assistant: Assisted with login questions and sending documentation; Covered call center when needed
  • Benefit Access Program: Provided information for riders who needed reduced fare or free cards

Customer Service Rep.

Glass Mountain Capital LLC.
01.2012 - 01.2014
  • Elite Team: Answered incoming calls regarding payments, processed outbound calls, Processed settlements in full
  • Small Balance Collector: Answered calls regarding payments, and created the payment plan
  • Transfer Agent (11 Months): Answered calls, verified clients demographics, and redirected calls to the appropriate department

Education

Certificate of Attendance and Completion - 24 Hour Pre-Service Training

Abcor Home Health, Inc.

High School Diploma - undefined

John Marshall High
Chicago, IL

Medical Assistant Certificate - undefined

Illinois Medical Training Center
Chicago, IL

Basic Officer Training - (240 HRS.)

State of Arkansas Depart. of Correction

Mandated Reporter - Nutrition & Safety Issues for Children

Action for Children
Chicago, IL

Timeline

PAL-Patient Assistant Liaison

Belmont Assisted Living
03.2024 - 07.2024

Home Maker Assistant

Prudential Home Health Services Inc.
01.2024 - Current

Patient Advocate

Accredo Specialty Pharmacy
10.2021 - 06.2023

Customer Service Rep.

Regional Transportation Authority
01.2014 - 01.2020

Customer Service Rep.

Glass Mountain Capital LLC.
01.2012 - 01.2014

High School Diploma - undefined

John Marshall High

Medical Assistant Certificate - undefined

Illinois Medical Training Center

Basic Officer Training - (240 HRS.)

State of Arkansas Depart. of Correction

Mandated Reporter - Nutrition & Safety Issues for Children

Action for Children

Certificate of Attendance and Completion - 24 Hour Pre-Service Training

Abcor Home Health, Inc.

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Sophronia E. Johnson