Sophronia E. Johnson
Forest Park
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
Work History
Home Maker Assistant
Prudential Home Health Services Inc.
01.2024 - Current
- Assist client with daily living activities
- House keeping
- Light Laundry
- Light Meals
- Outside activities
PAL-Patient Assistant Liaison
Belmont Assisted Living
03.2024 - 07.2024
- Assisting clients with daily activities
- Daily grooming
- Dining
- Light Laundry
- House keeping
Patient Advocate
Accredo Specialty Pharmacy
10.2021 - 06.2023
- Answered calls, resolved customer service issues, answered questions, and redirected messages or calls to appropriate staff
- Verification of patient information and ensuring the correct information is given
- Schedule patients’ prescriptions
- Maintain accounts up to date
- Processes insurance payments
Customer Service Rep.
Regional Transportation Authority
01.2014 - 01.2020
- CSR: Providing directions for public transportation; Mailing requested maps and route brochures
- Office Coordinator/Event Planner: Planned events and provided any materials that were needed
- Employee Engagement Team: Planned and assisted with activities for employees and office newsletter
- Supervisor Assistant: Assisted with login questions and sending documentation; Covered call center when needed
- Benefit Access Program: Provided information for riders who needed reduced fare or free cards
Customer Service Rep.
Glass Mountain Capital LLC.
01.2012 - 01.2014
- Elite Team: Answered incoming calls regarding payments, processed outbound calls, Processed settlements in full
- Small Balance Collector: Answered calls regarding payments, and created the payment plan
- Transfer Agent (11 Months): Answered calls, verified clients demographics, and redirected calls to the appropriate department
Education
Certificate of Attendance and Completion - 24 Hour Pre-Service Training
Abcor Home Health, Inc.
High School Diploma - undefined
John Marshall High
Chicago, ILMedical Assistant Certificate - undefined
Illinois Medical Training Center
Chicago, ILBasic Officer Training - (240 HRS.)
State of Arkansas Depart. of Correction
Mandated Reporter - Nutrition & Safety Issues for Children
Action for Children
Chicago, ILTimeline
PAL-Patient Assistant Liaison
Belmont Assisted Living
03.2024 - 07.2024
Home Maker Assistant
Prudential Home Health Services Inc.
01.2024 - Current
Patient Advocate
Accredo Specialty Pharmacy
10.2021 - 06.2023
Customer Service Rep.
Regional Transportation Authority
01.2014 - 01.2020
Customer Service Rep.
Glass Mountain Capital LLC.
01.2012 - 01.2014
High School Diploma - undefined
John Marshall High
Medical Assistant Certificate - undefined
Illinois Medical Training Center
Basic Officer Training - (240 HRS.)
State of Arkansas Depart. of Correction
Mandated Reporter - Nutrition & Safety Issues for Children
Action for Children
Certificate of Attendance and Completion - 24 Hour Pre-Service Training
Abcor Home Health, Inc.