Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Gill Kemper

Columbia

Summary

Detail-oriented individual experienced in customer service roles across retail and banking. Skilled in building rapport and providing personalized service, contributing to enhanced member satisfaction and sales growth. Committed to fostering teamwork and effective communication.

Overview

3
3
years of professional experience

Work History

Bank Teller

Indiana Members Credit Union
Brownsburg
10.2025 - 03.2026
  • Processed cash transactions accurately, promoting financial products to enhance customer engagement
  • Handled phone inquiries efficiently, contributing to improved member satisfaction
  • Built rapport with members by delivering personalized service
  • Interacted with customers to identify needs and tailor service accordingly
  • Prepared reports on transaction activity for management review

Bakery Assistant

Seni's Sweets
Columbia
05.2025 - 08.2025
  • Delivered friendly customer service while efficiently processing cash and card transactions
  • Upsold bakery items, contributing to increased daily sales
  • Packaged and labeled products with accuracy to maintain quality standards
  • Coordinated timely transportation of baked goods to markets, ensuring freshness and availability
  • Supported baking and cooking tasks, contributing to overall production quality

Sales Associate

American Eagle Outfiters
Des Peres
03.2024 - 08.2025
  • Delivered exceptional customer service, enhancing customer satisfaction in a high-traffic retail environment
  • Restocked and organized merchandise, ensuring optimal product availability and presentation
  • Provided product and promotional information, aiding customers in making informed purchasing decisions
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change

Assistant Volleyball Coach

Blue Steel Volleyball Club
Belleville
11.2022 - 04.2024
  • Collaborated with coaching staff to develop effective team strategy
  • Led drills and provided feedback to enhance athlete skills
  • Demonstrated leadership and communication to strengthen team cohesion

Education

Associate of Arts - Communications

Southwestern Illinois College
Belleville, IL
05-2024

High School Diploma -

Columbia Illinois High School
Columbia
05-2022

Skills

  • Customer Service
  • Cash Handling
  • Sales & Upselling
  • Inventory Management
  • Phone Etiquette
  • Food Preparation & Safety
  • Product Labeling & Restocking
  • Communication
  • Teamwork
  • Cleaning & Organization
  • Outdoor Work

Timeline

Bank Teller

Indiana Members Credit Union
10.2025 - 03.2026

Bakery Assistant

Seni's Sweets
05.2025 - 08.2025

Sales Associate

American Eagle Outfiters
03.2024 - 08.2025

Assistant Volleyball Coach

Blue Steel Volleyball Club
11.2022 - 04.2024

Associate of Arts - Communications

Southwestern Illinois College

High School Diploma -

Columbia Illinois High School
Sophie Gill Kemper