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Human Centered Design and Development
College Classes

  Communicate positive and negative feedback professionally
  Leading in group projects to develop and accomplish team goals



Customer Service Representative | Service Advisor Experience
Experienced Customer Service Representative with over 6 months of hands-on experience in managing customer appointments, addressing concerns, and ensuring high satisfaction levels. Skilled in job card management, problem-solving, and effective communication. Fluent in Arabic and English (reading, writing, speaking), with proficiency in Russian (speaking). With a background in hospitality and tourism management, I bring a strong focus on customer care, operational efficiency, and team collaboration to deliver exceptional service in every interaction.
Key Highlights:

  6+ months of experience handling customer inquiries, job card processing, and appointment scheduling.


Offering a background in linguistic studies and bilingual communication, eager to learn and develop in a translation environment. Brings understanding of language structure and cultural context, along with proficiency in translation software and research skills. Ready to use and develop language proficiency and analytical skills in [Desired Position] role. Developed exceptional customer service skills in a fast-paced restaurant environment, seeking to transition into a new field. Possesses strong abilities in communication and teamwork, along with a knack for problem-solving. Aims to leverage these transferable skills to excel in a new professional setting.

Sophie Puszynski

Overview

Work History

Waitress

Sales Assistant

Irish dance Assistant Teacher

Teachers Aide- summer session

Assistant to Sales Agent

Education

Masters Degree - Cybersecurity

Bachelor of Science - Criminal Justice

High School Diploma -

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Waitress

Irish dance Assistant Teacher

Teachers Aide- summer session

Assistant to Sales Agent

Sales Assistant

High School Diploma -

Masters Degree - Cybersecurity

Bachelor of Science - Criminal Justice

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