Sophie Meisel
Chicago
Summary
Customer experience leader with 5+ years of experience creating thoughtful, people-first experiences for premium, community-driven brands. Skilled at balancing high-volume support with a high-touch approach, resolving complex customer issues, and representing brand voice with authenticity. Passionate about building trust, loyalty, and long-term customer relationships.
Overview
7
7
years of professional experience
Work History
Member Experience Associate
Industrious
03.2025 - Current
- Serve as a primary point of contact for member needs, requests, and issue resolution, ensuring a seamless day-to-day experience.
- Supported onboarding processes for new members, ensuring smooth transitions.
- Provided information on services and resources to enhance member satisfaction.
- Collaborated with team to streamline communication channels for improved service delivery.
- Build strong relationships with members and guests to foster a welcoming, community-focused environment
- Support office operations including space readiness, conference rooms, mail/packages, and member inquiries
- Collaborate closely with internal teams to maintain high service standards and operational efficiency
Assistant Studio Manager
SoulCycle
04.2019 - 09.2024
- Supported daily studio operations by coordinating schedules and managing client communications.
- Assisted in inventory management, ensuring adequate supplies for classes and events.
- Facilitated customer engagement through social media platforms, enhancing brand visibility.
- Contributed to the development of marketing materials to promote studio offerings.
- Built strong relationships with riders, contributing to increased member retention and repeat visits.
- Supported hiring, onboarding, training, and development of front desk staff.
- Partnered with studio leadership to execute events, promotions, and community-building initiatives.
- Managed customer concerns with empathy and efficiency, often turning negative experiences into positive outcomes.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TXSkills
- Customer Experience & Retention
- Relationship Management
- Team Collaboration & Training
- Hospitality & Community Building
- Operations & Scheduling
- Zendesk Ticketing & Workflow Management
- Patience and Composure
- Exceptional Communication
Timeline
Member Experience Associate
Industrious
03.2025 - Current
Assistant Studio Manager
SoulCycle
04.2019 - 09.2024
High School Diploma -
Port Isabel High School