Sophie Ben-David
Rishon Letzion,Israel
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Stay at Home Parent /Small Business Owner
Baby Clothing Online
Rishon Leziyyon, Israel
10.2020 - Current
- Coordinated daily schedules for children's activities and routines.
- Managed household tasks including meal preparation and laundry.
- Developed marketing strategies to enhance online visibility and customer engagement.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Designed unique product listings for diverse handmade items.
- Processed orders efficiently using e-commerce platforms and tools.
- Coordinated shipping logistics to ensure timely order fulfillment.
- Handled customer service requests including returns and exchanges and refunds.
Sales Development Representative
Dealhub
Rishon Leziyyon, Israel
08.2018 - 01.2019
- Engaged prospects through personalized outreach and email campaigns.
- Conducted research to identify potential clients and their needs.
- Scheduled meetings for sales representatives with qualified leads.
- On boarding of new clients and achieving targets.
- Cold calling into target accounts and identifying key contacts
- Utilized CRM and sales engagement tools such as Salesforce and Outreach to track performance and optimize workflows.
Child-minder
Childcare (Self-employed)
Tel Aviv, Israel
09.2017 - 07.2018
- Working for a professional couple who were seeking an English speaking carer for their infant son from 6 months to 1 year old in preparation for him going to Nursery. I provided baby care in the afternoons, as well as household management and food preparation.
- Working for a family with 2 x Boys (2 years old & 5 years old), providing all day care to the younger child until recently as he has now gone to Nursery in the mornings. I provide school and nursery drop off and pick-ups. Meal preparation and activities. As well as supporting their English language and reading skills.
- Key achievements: Making the transition as a new immigrant and settling into everyday life. By doing a job that is flexible and that I found fulfilling. As well as allowing me to study Judaism for a 1 year period as part of my conversion course at Frishman Synagogue.
Clinic Coordinator / Aesthetic Laser therapist
Silks Clinic
London
03.2013 - 07.2017
- Responsible for organising all therapist monthly Rotas and holidays
- Performed credit control duties by chasing up non-paid invoices
- In charge of the company social media pages, with daily updates, promotions and managing company Groupon offers in order to generate further sales and revenue.
- Receiving incoming calls and email enquiries, and responsible for converting them into current deals and packages.
- Provide Initial treatment consultations to assess client suitability, cover contra indications and provide aftercare care instructions. As well as ensuring high conversion of enquiries to treatments by overcoming any sales objections and by cross-selling into other treatments and packages.
- Working with advanced laser technology, responsible for the maintenance and the safe use of; Soprano Laser hair removal, radio Frequency Skin tightening and Cryotherapy Fat freezing machines.
- Providing personal and often intimate procedures that required the utmost discretion and preservation of privacy and dignity at all times.
- Key achievements: Managing a team of 3x therapists, supporting them with their ongoing development and training needs and achieving highest score of patient feedback questionnaires.
Non-surgical Patient Coordinator / Reception
Transform Cosmetic Surgery Group
London
01.2012 - 02.2013
- Meeting, Greeting and counselling of perspective patients through presentation of company and medical information and overcoming objections.
- Acting as a brand ambassador selling a wide variety of products and services face to face.
- Maximisation of company profits through cross-selling products and treatments.
- Generating repeat business by forging strong customer relationships and by regularly exceeding customer expectations.
- Working within a multidisciplinary team including working alongside Aesthetic Doctors and Nurses.
- Key achievements: As well as consistently meeting company targets, to be ranked among the top 4 performing patient coordinators.
Assistant Sales Manager
Nuffield Health and Fitness
London
09.2010 - 12.2012
- Supporting the Club manager in ensuring the smooth running and success of the sales team in hitting KPI’s and club targets.
- Responsible for the corporate accounts, winning and growing corporate contacts to produce mass site numbers.
- Assisting and executing a strategic monthly marketing plan.
- Working closely with all club departments as a liaison for the sales team.
- Dealing with prospective members, being the first point of contact and building rapport.
- Generating new leads through outreach activity and in house marketing activity i.e. referrals.
- Cross selling Health MOT’s & clinical assessments.
- Key achievements: Securing 7th place in southern region for achieving percentage over target, and becoming involved in the promotion of clinical services which required the grasp of new product features and health conditions.
Residential Care Assistant
BUPA
Thatcham
07.2009 - 08.2010
- Assist residents with all personal care
- Promoting good health and wellbeing via daily activities
- Maintaining and updating resident records
- Manual handling and operating machinery
- Work closely and liaise with other medical practitioners
- Maintain and build relations with all family members and visitors
- Continually developing knowledge and understanding of all health related problems.
- Maintain complete confidentiality at all times.
- Shift work including nights and 14 hour days
- Key achievements: Working within a multi-disciplinary team specialising in the treatment of Dementia and offering the empathy required. As well as acquiring the skills needed to think quickly and remain composed in the event of an emergency.
Assistant Beauty Therapist
09.2008 - 06.2009
- Working alongside Beauty therapists assisting with treatments and gaining invaluable practical on hands experience, whilst studying for my qualifications.
Sales and Training Executive
Vodafone Head Office
Newbury
07.2007 - 08.2008
- Responsible for providing in house training and demonstrations, on new products and technology to Vodafone staff and sales teams.
- Working and promoting a professional company image, with a friendly and trusting disposition at all times.
- Liaising with Customer care team for problem resolutions
- Handling Administrative duties within the office.
- Building and nurturing relationships with prospective internal clients.
- Achieving and exceeding my weekly sales and training targets.
Sales Executive
LA Fitness
Newbury / Manchester
09.2003 - 06.2006
- Selling memberships and treatment packages to customers.
- Researching and Initiating contact with any prospective clients
- Organising and planning mail shots.
- Taking part in weekly conference calls and reporting Branch KPI’S.
- Showing an extensive knowledge of the clubs membership details.
- Dealing with incoming telephone enquiries.
- Organising and planning mail shots.
Customer Service Advisor
Auto-Mobile Association
Thatcham
08.2002 - 08.2003
- Typing letters, faxes and memo’s daily to internal staff, engineers and customers.
- Answering a very high volume of breakdown calls from members
- Logging all customer calls assertively and keeping members updated at all times.
- Co-ordinating and liaising with Breakdown Engineers and garages to achieve a quick response. In order to achieve company targets.
- To ensure that all enquiries and complaints are responded to and dealt with efficiently.
- Entrusted with access to confidential correspondence.
- National Breakdown and recovery service
Education
Diploma - Dance
NEWBURY COLLEGE
NewburyNVQ Level 2, 3 & 4 - Beauty Therapy
NEWBURY COLLEGE
Newbury 04.2002 - 07.2004
GCSE’s - English Language/ Literature, Maths, History, Science Duel Award, French, Art and Design, and Religious Education
KENNET SCHOOL
ThatchamSkills
- Lead generation
- Market research
- Relationship building
- Objection handling
- Communication skills
- Problem solving
- Goal-oriented mindset
- Customer relationship building
- CRM tracking
- Cold calling
- Sales team collaboration
- Email outreach
- Direct sales
- Effective communication
- Time management abilities
References
Available on request.
Personal Information
- Date of Birth: 01/03/86
- Gender: Female
- Nationality: British / Israeli
Other Information
- Enjoy travelling, including three months spent backpacking through South America (2005).
- Participated in a one month expedition to Canada (2000).
- Passion for dancing and theatrical make-up, involved in productions at college.
- Enjoy outdoor pursuits including walking and horse riding.
Languages
English
First Language
Timeline
Stay at Home Parent /Small Business Owner
Baby Clothing Online
10.2020 - Current
Sales Development Representative
Dealhub
08.2018 - 01.2019
Child-minder
Childcare (Self-employed)
09.2017 - 07.2018
Clinic Coordinator / Aesthetic Laser therapist
Silks Clinic
03.2013 - 07.2017
Non-surgical Patient Coordinator / Reception
Transform Cosmetic Surgery Group
01.2012 - 02.2013
Assistant Sales Manager
Nuffield Health and Fitness
09.2010 - 12.2012
Residential Care Assistant
BUPA
07.2009 - 08.2010
Assistant Beauty Therapist
09.2008 - 06.2009
Sales and Training Executive
Vodafone Head Office
07.2007 - 08.2008
Sales Executive
LA Fitness
09.2003 - 06.2006
Customer Service Advisor
Auto-Mobile Association
08.2002 - 08.2003
NVQ Level 2, 3 & 4 - Beauty Therapy
NEWBURY COLLEGE
04.2002 - 07.2004
Diploma - Dance
NEWBURY COLLEGE
GCSE’s - English Language/ Literature, Maths, History, Science Duel Award, French, Art and Design, and Religious Education
KENNET SCHOOL