Sophia Tamburino
Aurora
Summary
As Assistant Manager, I had a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in conflict resolution and money handling, I successfully improved inventory management processes, reducing waste and fostering a positive team environment. Committed to delivering exceptional service and driving operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sparrow Coffee
Naperville, IL
06.2022 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained new employees on company policies and customer service protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Associate of Science -
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Sparrow Coffee
06.2022 - Current
Associate of Science -
College of DuPage