Sophia Pankow
Saint Charles
Summary
Enthusiastic and reliable server with a solid background in providing exceptional customer service in a high-paced environment. Extensive experience using the Toast POS system to take orders and prepare checks. Effectively managed tables and collaborated with team members to ensure smooth operations and satisfied guests. Demonstrated strong multitasking abilities and attention to detail, ensuring a positive dining experience for all customers.
Overview
2
2
years of professional experience
Work History
Server
Craft'd Yorkville
11.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
High School Diploma -
Yorkville High School
Yorkville, IL05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- High volume dining
- Guest engagement
- Team collaboration
- Task prioritization
- POS operation
Timeline
Server
Craft'd Yorkville
11.2022 - 08.2024
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
High School Diploma -
Yorkville High School
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