Sophia Kumis
Roselle
Summary
Dedicated professional with a proven track record in customer service and relationship building. Experienced in collaborating with cross-functional teams to enhance sales processes and streamline reporting, ultimately contributing to improved operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Operations Analyst
Chocolate Inspirations
Roselle, IL
12.2025 - Current
- Developed and maintained dashboards using advanced Excel functions to track key performance indicators.
- Streamlined reporting processes, reducing turnaround time for weekly sales reports by implementing automated solutions.
- Analyzed sales data to identify trends and provide actionable insights for strategic decision-making.
- Collaborated with cross-functional teams to enhance order processing and inventory management efficiency.
Server
Buffalo Wild Wings
Elk Grove Village, IL
08.2025 - Current
- Provided exceptional customer service while managing high-volume dining environments.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new staff on menu knowledge, service techniques, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Host
Buffalo Wild Wings
Elk Grove Village, IL
06.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow and seating arrangements.
- Handled guest inquiries and concerns, providing exceptional customer service.
- Coordinated with kitchen and service staff to ensure timely order delivery.
Education
Bachelor of Science - Actuarial Sciece
University of Illinois At Urbana-Champaign
Champaign, IL05-2029
Skills
- Salesforce administration
- Advanced Excel Skills
- Data analysis
- Sales techniques
- Data analysis
- Customer service
- Verbal and written communication
- Sales strategy
- Advanced Excel
Timeline
Sales Operations Analyst
Chocolate Inspirations
12.2025 - Current
Server
Buffalo Wild Wings
08.2025 - Current
Host
Buffalo Wild Wings
06.2023 - Current
Bachelor of Science - Actuarial Sciece
University of Illinois At Urbana-Champaign