SOPHIA DAVIDSON
Alton
Summary
Bringing a mix of expertise in food service operations and cashiering, I focus on team dynamics, maximizing resources, and ensuring guests have a stellar experience. Whether it's training the team or problem-solving on the fly, I believe in creating a positive work environment that delivers exceptional service and leaves a lasting impression on our patrons.
Overview
6
6
years of professional experience
Work History
Ice Cream Attendant
GoGo-May’s Sundae Scoop
07.2024 - 11.2024
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Managed long lines of waiting customers by keeping a calm demeanor under pressure.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Food service manager
Mccarry's Dairyland
04.2019 - 10.2023
- Served over 300 customers daily, memorizing each order and processing payments mentally, enhancing efficiency and customer satisfaction
- Coordinated manager requests, ensuring timely completion of tasks and improved team communication
- Trained 5 new employees on food safety and service standards, reducing onboarding time by 20%
- Managed a fast-paced environment, maintaining high service standards during peak hours
- Assisted in opening the store by setting up food stations and machines, ensuring operational readiness each day
- Prepared handmade freezer items daily, contributing to a 10% increase in daily sales
- Organized and labeled food items with dates, ensuring compliance with food safety regulations and reducing waste
- Fostered strong relationships with co-workers and daily customers, enhancing team morale and customer loyalty
- Ensured store cleanliness and proper closure by sanitizing all areas, securing cash, and setting machines to standby, leading to a smooth transition for the next day
- Maintained a safe working environment by ensuring co-workers got home safely, contributing to a positive workplace
Hostess/Cashier
Olive Branch Cafe
12.2022 - 04.2022
- Greeted and seated customers efficiently, enhancing their dining experience
- Prepared and served beverages, ensuring prompt and accurate delivery
- Maintained cleanliness by promptly clearing and sanitizing tables, contributing to a hygienic dining environment
- Processed customer payments quickly and accurately, ensuring a smooth checkout experience
- Ensured fair distribution of tables among servers by maintaining a strict rotation, enhancing team satisfaction and service efficiency
Education
No Degree -
Lewis And Clark Community College
01.2025
High-school diploma -
Jersey Community High
05.2022
Skills
- Computer Skills
- Creativity
- Fast Learner
- Ability to Work Under Pressure
- Teamwork
- Communication
- Ability to Multitask
- Customer Service
- Leadership Skills
- Complex Problem Solving
- Ice cream preparation
- Efficient multitasking
- Cleanliness standards
- Allergy awareness
Timeline
Ice Cream Attendant
GoGo-May’s Sundae Scoop
07.2024 - 11.2024
Hostess/Cashier
Olive Branch Cafe
12.2022 - 04.2022
Food service manager
Mccarry's Dairyland
04.2019 - 10.2023
High-school diploma -
Jersey Community High
No Degree -
Lewis And Clark Community College
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