Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Sonya D. Elicea

Hoffman Estates

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Ala Carte Ent
Schaumburg
07.2021 - Current
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Assisted with setting up banquet rooms for special events.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Took reservations from patrons by phone or online.

BDC Agent

Schaumburg Mazda
Schaumburg
01.2025 - 04.2025
  • Scheduled service appointments for customers as needed.
  • Followed up with customers to ensure satisfaction with the purchase experience.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
  • Provided detailed information on vehicle features, financing options, warranties, and pricing.
  • Followed required scripts and guidelines for inbound and outbound sales calls.

Cashier

Chipotle
Schaumburg
03.2024 - 07.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

James B. Conant High School
Hoffman Estates, IL
05-2025

Skills

  • Customer service
  • Sales techniques
  • Time management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Reliable and trustworthy
  • Conflict and complaint resolution
  • Customer flow management

Affiliations

  • Gym
  • Soccer
  • Music

Accomplishments

  • Varsity Soccer Team Manager
  • Team was Ranked 8th in state (Soccer)
  • Honor Roll (Kumon)

Certification

  • Mazda Certified

Languages

Spanish
Native/ Bilingual

References

  • Alishia Franchi: BDC rep (312)-730-6507
  • Kevin Cabrera: Service Advisor (224)-735-6117
  • Francesco Loschiavo: Service Advisor (847)-852-6441
  • Jose Bejarano: Sales Manager (815)-814-9190

Timeline

BDC Agent

Schaumburg Mazda
01.2025 - 04.2025

Cashier

Chipotle
03.2024 - 07.2024

Restaurant Hostess

Ala Carte Ent
07.2021 - Current

High School Diploma -

James B. Conant High School

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Sonya D. Elicea