SONYA MCDONALD
Peoria
Summary
Motivated candidate with experience in ICD-10-CM, PCS, and HCPCS, along with medical documentation. Seeking to utilize attention to detail, organizational skills, and professionalism in a healthcare facility role. Dedicated to supporting healthcare teams by ensuring timely access to accurate patient information while upholding confidentiality and compliance regulations. Background in Medical Terminology and Nurse Aide experience, with a commitment to enforcing policies and procedures. Administrative professional with a proven track record in fast-paced office environments. Team player adept at completing clerical tasks and providing staff support. Known for responsibility, punctuality, and high productivity, even when working independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Assistant
Carle Health Methodist
- Utilized knowledge of Universal Precautions, infection control, fall prevention, and HIPAA regulations.
- Demonstrated proficiency in printing wristbands, labels, face sheets, ride-trip tickets, and consents for the clinical team.
- Experienced in using computer systems such as EPIC, The HUB, Lawson, and WORKDAY Net Learning to access resources, clinical skills, and policies.
- Ensured accurate filing of patient chart documents.
- Assembled admission packets for incoming patients.
- Input pending and confirmed discharge information into the bed management system.
Peoria Public School District 150
- Ensured compliance with National School Lunch Program requirements.
- Adhered to National Dietary Guidelines.
- Conducted quality assurance checks with the receiving department to guarantee 100% food safety compliance.
- Assisted in managing food quantities for projected meal plans.
Letter Carrier
United States Postal Service
- Provided business-class letters to clients.
- Aided in the delivery of accountable items.
- Ensured daily clearance of delivered mail with minimal interruptions.
- Uphold a high standard of customer service.
- Effectively managed time to meet delivery deadlines.
Banking Customer Service Representative
Chase Bank
04.1996 - 01.2000
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Signal Support Supervisor
United States Army
06.1994 - 01.1996
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared teams to manage communications during disasters.
- Checked equipment for malfunctions and coordinated repair or replacement.
Security Assistant
United States Army
02.1992 - 09.1993
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Certificate - Medical Coding
National Health Career Association (NHA)
10.2024
Community Health Worker - undefined
City Colleges of Chicago
05.2021
Paralegal - undefined
Illinois Central College
11.2008
Nursing Assistant - undefined
Illinois Central College
01.1998
Skills
- Communication skills
- Customer service
- Time management
- Documentation review
- Claim submission
- (EHR) records
- Patient interaction
- Scheduling
- Accurate attention to detail
- Keyboarding speed 30 to 35 wpm
- Data confidentiality
- Medical terminology
- Information protection
- Admissions coordination
- Regulatory compliance
Accomplishments
- Achieved passing score of 100% through effectively helping with OIG inspecton.
Websites
Certification
Medical Billing Certification, Purdue University Global, 10/24
Affiliations
- AHIMA
- National Health Career Association
- Purdue Global University Honor Society
Timeline
Banking Customer Service Representative
Chase Bank
04.1996 - 01.2000
Signal Support Supervisor
United States Army
06.1994 - 01.1996
Security Assistant
United States Army
02.1992 - 09.1993
Unit Assistant
Carle Health Methodist
Peoria Public School District 150
Letter Carrier
United States Postal Service
Community Health Worker - undefined
City Colleges of Chicago
Paralegal - undefined
Illinois Central College
Nursing Assistant - undefined
Illinois Central College
Certificate - Medical Coding
National Health Career Association (NHA)
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