Sonya Hicks
Zion
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Davita
09.2000 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
Waukegan West High School
Waukegan, IL06.1986
Skills
- Report Analysis
- Data Entry Documentation
- Clerical Support
- Records Management Systems
- PC Proficiency
- Customer Service
- Excel Spreadsheets
- Document Retrieval
- Prioritizing Patients
- Multi-Line Phone Systems
- Healthcare Common Procedure Coding System (HCPCS)
- Microsoft Office
- Phone Call Answering
- Administrative Support
- Records Preparation
- Records Management
- Self Starter
- Time Management
- Office Supplies and Inventory
- Sorting and Labeling
- Medical Terminology
- Order Placement
- Documentation
- Spreadsheets
- Filing
- Recordkeeping
- Prioritization
- Coordination
Timeline
Administrative Assistant
Davita
09.2000 - Current
High School Diploma -
Waukegan West High School