Dynamic Case Manager with a proven track record at QPA, skilled in crisis intervention and case planning. Expertly enhanced client access to healthcare and resources, advocating for rights and improving communication with providers. Committed to fostering self-sufficiency and delivering individualized care through effective collaboration and documentation.
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• Worked directly with Veteran clients to identify barriers and strengthen self-sufficiency skills.
• Provided outreach services and created/developed service plans based on needs assessments.
• Networked monthly at Veteran events and meetings.
• Communicated with VA staff to track client progress and understood Veterans Administration regulations relating to housing programs.
• Utilized data for monthly billing to the Veteran Administration and conducted meetings to educate Veterans on available support services.
• Responded professionally to telephone calls and emails from clients and participants.
• Produced information for events and hosted them for young adults, ensuring overall success.
• Ensured compliance with governmental standards according to the State of Illinois.
• Maintained high standards and continuous improvement by actively participating in team meetings.
• Supported upper management in maintaining facility standards, including health/safety regulations.