Sonja L. Robertson
Chicago
Summary
Dedicated Child Welfare Specialist with extensive experience in child advocacy and support. Skilled in report writing, problem-solving, and monitoring compliance with agency policies. Committed to empowering families through education and strategic resource referrals to enhance child development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist III
Lutheran Children and Family Services
Oak Brook
09.2024 - Current
- Collaborated with multi-disciplinary teams to develop service plans for families.
- Monitored case files to ensure compliance with agency policies and procedures.
- Facilitated family meetings to discuss safety plans and address concerns collaboratively.
- Educated families on parenting skills and child development best practices.
- Advocated for children during court proceedings related to custody issues.
- Conducted home visits to assess child safety and investigate maltreatment reports.
- Developed case plans for at-risk families, including community resource referrals.
- Maintained up-to-date client records in accordance with agency guidelines.
Child Welfare Consultant
Bo's Baby Room
Chicago
01.2021 - 08.2024
- Analyzed client needs to create tailored strategic solutions.
- Facilitated workshops for stakeholder engagement and insight gathering.
- Collaborated with cross-functional teams to implement best practices.
- Developed training materials and conducted sessions for team development.
- Managed project timelines and deliverables across multiple clients.
- Created detailed reports summarizing findings and recommendations for clients.
- Provided strategic advice on operational processes and business initiatives.
- Reviewed policies and procedures to recommend necessary improvements.
Sr. Claims Case Manager
Chubb Group of Insurance Companies
Chicago
11.2001 - 12.2021
- Analyzed claim documentation for compliance with company policies and regulatory requirements.
- Managed claims processes for various insurance products at Chubb Group.
- Reviewed and assessed claims regularly for accuracy, completeness, and adherence to procedures.
- Provided guidance to junior staff on claims management best practices.
- Collaborated with clients to gather information essential for claims evaluation.
- Drafted correspondence to claimants and insurance companies as necessary.
- Implemented process improvements to enhance efficiency within claims workflows.
- Compiled data to prepare detailed reports on overall claims activity.
Education
Ph.D. - Human Services
Capella University
Minneapolis, MN08-2020
Master of Arts - Inner City Studies Education
Northeastern Illinois University
Chicago, IL05-2010
Bachelor of Arts - Interdisciplinary Studies
Northeastern Illinois University
Chicago, IL05-2006
Skills
- Case management and service planning
- Policy development
- Child advocacy and support
- Safety evaluation
- Community resource referral
- Emotional intelligence
- Client education
- Report writing
- Team collaboration
- Conflict resolution
- Problem-solving skills
- Child development
- Interviewing techniques
- Time management
- Home visits
- Social justice advocacy
- Interpersonal communication
- Family mediation
- Clinical documentation
- Crisis intervention
- Child welfare advocacy
- Behavior modification strategies
- Community resources knowledge
- Human services expertise
- Client needs assessment
- Trauma-informed care practices
- Adaptability and flexibility skills
- Substance abuse prevention strategies
Certification
- Child Welfare Employee Licensure (CWEL)
- CANS certification
- CERAP certification
- Specialty certification
Timeline
Child Welfare Specialist III
Lutheran Children and Family Services
09.2024 - Current
Child Welfare Consultant
Bo's Baby Room
01.2021 - 08.2024
Sr. Claims Case Manager
Chubb Group of Insurance Companies
11.2001 - 12.2021
Ph.D. - Human Services
Capella University
Master of Arts - Inner City Studies Education
Northeastern Illinois University
Bachelor of Arts - Interdisciplinary Studies
Northeastern Illinois University
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