Sonja Manuel
Normal
Summary
Customer-focused professional with 10+ years of experience in customer service, administrative support, and team leadership. Skilled at delivering efficient solutions, maintaining strong client relationships, and leading high-performing teams. Known for reliability, excellent communication, and a proactive approach to problem-solving. Eager to bring expertise to a collaborative, growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Public Service Supervisor
Illinois Secretary Of State
02.2023 - Current
- Supervise staff in processing driver's licenses and vehicle service applications.
- Manage fee collection and bookkeeping using Excel and state financial systems.
- Oversee written, oral, vision, and road performance tests.
- Assign workstations, monitor workflow, and resolve operational issues.
- Conduct employee evaluations, disciplinary actions, and approve time off.
- Serve as acting manager when needed.
Administrative Assistant
Illinois Laborers & Contractors
10.2017 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided administrative support for senior staff and managers.
- Handled document processing: scanning, filing, faxing, and mailing.
- Balanced financial accounts and inventory using Excel.
- Responded to inquiries via phone and email promptly and professionally.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
No Degree -
Triton College
River Grove, ILSkills
- Customer Service Excellence
- Staff Supervision & Training
- Excel & Outlook Proficiency
- Administrative Operations
- Payment & Claims Processing
- Data Entry & Recordkeeping
- Time Management
- Conflict Resolution
Timeline
Public Service Supervisor
Illinois Secretary Of State
02.2023 - Current
Administrative Assistant
Illinois Laborers & Contractors
10.2017 - 07.2022
No Degree -
Triton College
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