SONIA VELASQUEZ
Cicero
Summary
Highly motivated candidate with years of experience, excellent organizational, communication, data and time management skills in office administration. Detail-oriented, self-sufficient, professional, and eager to support a dynamic team and contribute to company goals.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Active Foam Products
Cicero
07.2024 - Current
- Processing Payments: Record and verify customer payments, including cash, checks, and credit card transactions.
- Invoice Management: Prepare and send invoices, ensuring accuracy and completeness.
- Record Keeping: Maintain accurate and organized customer files, including invoices and payment records.
- Customer Service: Address customer inquiries regarding billing issues and outstanding balances.
- Collections: May assist in identifying and contacting delinquent accounts, and may also assist in collections.
- Data Entry: Enter financial data into accounting systems accurately and efficiently.
- Discrepancy Resolution: Investigate and resolve discrepancies in invoices or payments.
- Generate account statements
- Investigate and resolve irregularities or inquiries
Check-In Clerk
RL Carriers
Melrose Park
12.2021 - 11.2023
- Checks in driver handhelds to ensure correct information
- Completes various company and government forms untilized in freight movement such as shipping orders, freight bills, bills of lading, etc. To ensure accuracy for pick-up and delivery of freight
- Operates an imaging device and other freight monitoring system to enter BOL’s
- Administers info to the dock supervisors such as BOL’s or manifests
- Enters and posts all cash and check payments and ensures all delivery receipts are returned and signed
City Carrier Assistant
United States Postal Service, USPS
Chicago
08.2018 - 08.2021
- Researched road conditions for assigned route to identify road construction and potential delays.
- Processed incoming, outgoing mail at post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, packages.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Sorted mail for delivery, arranging mail in delivery sequence.
BUILDING CLERK
Village Of Broadview
Broadview
11.2016 - 10.2019
- Assist Building Commissioner with filing business license and contractor registrations
- Processed payments for fine/fees and various building services (i.e business licenses, electrical permits, etc)
- Issued various permits and licenses and collected appropriate fees
- Assisted with new hire training
- Performed routine data entry and document management
- Responded to in-person and telephone inquiries from general public, attorneys, and other parties
Education
Certificate - Medical Assistant
Lincoln College of Technology
Melrose Park, IL03-2008
Skills
- Fluent Spanish Speaking
- Excellent Written and Verbal communication
- Proficient in MS Word
- Proficient in Office
- Proficient in PowerPoint
- Proficient in SharePoint
- Cash Handling
- Proficient in operating office equipment
- Strong time management and prioritization skills
- Strong analytical and leadership skills
- Demonstrated ability to learn quickly
- Invoice management
- Data entry
- Discrepancy resolution
- Customer service
- Collections assistance
- Record keeping
- Account statements
- Attention to detail
- Conflict resolution
- Team collaboration
- High-energy attitude
- Multi-line phone talent
- Calm and professional under pressure
- Call escalation resolution
- Order and refund processing
- Sales transactions
- Issue and complaint resolution
- Emotional intelligence
Timeline
Bilingual Customer Service Representative
Active Foam Products
07.2024 - Current
Check-In Clerk
RL Carriers
12.2021 - 11.2023
City Carrier Assistant
United States Postal Service, USPS
08.2018 - 08.2021
BUILDING CLERK
Village Of Broadview
11.2016 - 10.2019
Certificate - Medical Assistant
Lincoln College of Technology