Sonia Patel
Bloomingdale
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hyperwellness Rep.
Restore Hyper Wellness
03.2024 - 08.2025
- Educated clients on wellness services and benefits, enhancing overall customer satisfaction.
- Managed client appointments and follow-ups using scheduling software to ensure efficient service delivery.
- Trained new staff on operational procedures, improving onboarding efficiency and team performance.
- Developed promotional materials for wellness programs, driving increased client engagement and participation.
- Worked closely with RN, helped obtain BP, and keeping clients comfortable during IV
Front Desk Receptionist
Alden Valley Ridge
06.2023 - 01.2025
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Documented resident care accurately in electronic health records.
- Collected payments for services and updated accounts to reflect new balances.
- Supported professional appearance of office areas by keeping the front desk clean and orderly.
Pharmacy Technician
Walgreens Pharmacy
01.2021 - 08.2021
- Kept inventory accurate with effective management and regular cycle counts.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Cleaned and sterilized equipment, work areas and glassware for safety.
Desk Receptionist
Best Western
05.2019 - 08.2020
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Delivered exceptional customer service by offering requested information and independently resolving issues.
- Assisted with guest check-ins and check-outs efficiently.
- Prepared daily reports on bookings, cancellations, arrivals, and departures for management review.
Intern
Christie Clinic OB/GYN
01.2020 - 04.2020
- Assisted physicians in providing medical care to patients during hospital rounds.
- Communicated professionally with clinical professionals, patients and other team members.
- Ordered appropriate diagnostic tests and interpreted results to diagnose illnesses or conditions accurately.
Education
LPN - Nursing
Ambria Collage of Nursing
Hoffman Estates, IL11-2026
Skills
- Administrative Support
- Office Administration
- Guest Relations
- Correspondence drafting
- Project Management
- Client services
Certification
- BLS Certified
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Hyperwellness Rep.
Restore Hyper Wellness
03.2024 - 08.2025
Front Desk Receptionist
Alden Valley Ridge
06.2023 - 01.2025
Pharmacy Technician
Walgreens Pharmacy
01.2021 - 08.2021
Intern
Christie Clinic OB/GYN
01.2020 - 04.2020
Desk Receptionist
Best Western
05.2019 - 08.2020
LPN - Nursing
Ambria Collage of Nursing