Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Sonia Monroy Avalos

Steger

Summary

Retail professional with extensive experience in customer service and sales operations. Skilled in cash handling, merchandising, and maintaining accurate transactions. Strong communicator and team player, dedicated to enhancing customer experiences and supporting organizational goals.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Industrial Sanitation Solution
Villa Park
02.2024 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Compiled data from various sources into organized reports for review by management team.
  • Scheduled appointments between clients and customers and internal staff members.

Machine Operator

Dutch American Foods
Beecher
07.2015 - 02.2024
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Comply with company policies regarding quality control procedures.
  • Adjust machine settings to complete tasks accurately.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Carry out regular safety checks on machinery prior to operation.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Adjusted machine settings according to production requirements.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.
  • Started up, shut down and checked water and wastewater treatment processes.

Cashier

Tacos and Burritos Rancho Grande
Dyer
01.2014 - 09.2016
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Beecher High School
Beecher, IL
05-2013

Skills

  • Office management and data entry
  • Microsoft Excel proficiency
  • Document preparation
  • Customer service excellence
  • Filing system organization
  • Machine operation and maintenance
  • Quality control processes
  • Data accuracy
  • Safety compliance
  • Production monitoring
  • Troubleshooting skills
  • Team collaboration
  • Report generation
  • Attention to detail
  • Settings control and calibration
  • Machine programming and repair
  • Stress tolerance strategies
  • Operational safety practices
  • Cash handling and register operation
  • Customer assistance and support
  • Product knowledge and recommendations
  • Payment processing strategies
  • Training and onboarding programs

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • I enjoy spending time with my family.
  • My favorite sport to play with my children is soccer.

Timeline

Administrative Assistant

Industrial Sanitation Solution
02.2024 - Current

Machine Operator

Dutch American Foods
07.2015 - 02.2024

Cashier

Tacos and Burritos Rancho Grande
01.2014 - 09.2016

High School Diploma -

Beecher High School

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Sonia Monroy Avalos