Sonia Guzman
Plainfield
Summary
Versatile professional with a track record of enhancing customer experiences through exceptional service and problem-solving skills. Skilled in Microsoft Office and fluent in English and Spanish, adept at managing high-stress situations and increasing sales revenue. Demonstrates strong teamwork and collaboration, with a focus on achieving significant improvements in customer engagement and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
T-Mobile
12.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed client relationships by actively engaging with potential and existing customers and highlighting the benefits of our product offerings.
Youth Worker
National Youth Advocate Program
01.2023 - 11.2023
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
Office Assistant
Underground Technology Group
01.2021 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, handling phone calls and incoming mail, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, payroll, and budget preparation to ensure accuracy.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
Server Assistant Manager
Vistro Prime
04.2014 - 03.2020
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Scheduled staff shifts to ensure proper coverage.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2010
No Degree - Photograhy
Joliet Junior College
Joliet, ILNo Degree - Psychology, Speech
College of DuPage
Glen Ellyn, ILSkills
- Customer service and excellent people skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Product sales
- Cold calling
- Office and restaurant management
- Accounts payable and receivable
- Quickbooks
- Microsoft Office: Word, Excel, PowerPoint
- Various POS systems
- Data collection and Entry
Certification
- Alcohol Seller/Server Certification
- ServSafe Food Handler's Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
T-Mobile
12.2023 - Current
Youth Worker
National Youth Advocate Program
01.2023 - 11.2023
Office Assistant
Underground Technology Group
01.2021 - 12.2022
Server Assistant Manager
Vistro Prime
04.2014 - 03.2020
High School Diploma -
Plainfield Central High School
No Degree - Photograhy
Joliet Junior College
No Degree - Psychology, Speech
College of DuPage
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