Sonia E Rivas
Chicago
Summary
Dedicated professional with experience in medical support and customer service. Seeking a role where i can deliver high-quality patient care, support clinical operations, and contribute to a positive environment.
Overview
8
8
years of professional experience
Work History
Donor Center Technician III
Octapharma Plasma
12.2024 - 12.2025
- Conducted pre-donation screenings, verifying donor eligibility and addressing inquiries.
- Operated blood collection equipment to ensure safe and efficient donor processing.
- Trained new technicians on best practices for donor care and equipment usage.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted operations.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
Training Coordinator
Octapharma Plasma
07.2020 - 12.2024
- Developed and implemented training programs to enhance employee skills and compliance.
- Collaborated with department heads to identify training needs and align initiatives with organizational goals.
- Facilitated onboarding sessions for new employees, ensuring a smooth transition into the company culture.
- Monitored training effectiveness through feedback surveys, adjusting content based on participant responses.
- Mentored junior trainers, providing guidance on best practices and instructional techniques.
- Analyzed training data to identify trends and recommend improvements to enhance learning outcomes.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Certified Nursing Assistant
Bridgeview Healthcare Center
04.2018 - 12.2018
- Delivered high-quality patient care, including bathing, grooming, feeding assistance, and mobility support.
- Advocate for patient dignity and independence, fostering trust and compassion in all interactions.
- Maintained detailed medical records to ensure continuity of care and compliance with healthcare regulations.
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical staff.
Education
Medical Training -
TTI
02-2017
Timeline
Donor Center Technician III
Octapharma Plasma
12.2024 - 12.2025
Training Coordinator
Octapharma Plasma
07.2020 - 12.2024
Certified Nursing Assistant
Bridgeview Healthcare Center
04.2018 - 12.2018
Medical Training -
TTI