SOKOL NACI
Chicago
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Nisos Prime
802 W Randolph St
02.2022 - 04.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Led team in implementing operational efficiencies, enhancing service delivery and customer satisfaction.
- Developed training programs for staff, improving performance and skill development across departments.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely execution.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Owner/Operator
Nouvelle
Athens
06.2019 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Server
Mia’s
Santorini
03.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Bocca Negra
Athens
11.2017 - 08.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Principote
Mykonos
05.2016 - 09.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Scorpios
Mykonos
05.2015 - 09.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Led team in implementing operational efficiencies, enhancing service delivery and customer satisfaction.
- Developed training programs for staff, improving performance and skill development across departments.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely execution.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bachelor - English Literature
Albanian University
Tirana Albania 06.2017
Skills
- Plates Presentation
- Wine Pairings
- Dining Customer Service
- Hospitality Service Expertise
- Cool Under Pressure
- Warm and Friendly
- Adaptable and Flexible
- High-Volume Dining
Languages
Albanian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Limited Working
Timeline
Server
Mia’s
03.2022 - 11.2022
Assistant Manager
Nisos Prime
02.2022 - 04.2025
Owner/Operator
Nouvelle
06.2019 - 12.2022
Server
Bocca Negra
11.2017 - 08.2018
Server
Principote
05.2016 - 09.2017
Server
Scorpios
05.2015 - 09.2015
Bachelor - English Literature
Albanian University