Sofia Rivera
Sterling
Summary
Dynamic professional with a strong work ethic and critical thinking skills, experienced at Darden Restaurants, Olive Garden. Proven ability to enhance team collaboration and efficiency in high-pressure environments. Skilled in heavy equipment operation and committed to delivering exceptional service, ensuring customer satisfaction and fostering positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Darden Restaurants, Olive Garden
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
12B Combat Engineer
US Army National Guard
05.2022 - Current
- Strengthened team communication with clear and concise briefings on mission objectives and situational updates.
- Evaluated terrain conditions to provide well-informed recommendations on suitable locations for tactical installations or defensive positions.
- Contributed to successful missions by efficiently constructing bridges, obstacles, and defensive structures.
- Served as an integral member of a high-performing team by consistently demonstrating leadership skills, adaptability, and strong work ethic.
Plumbing Assistant
BPI Sewer & Drain
12.2023 - 05.2024
- Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
- Collaborated closely with other trade professionals such as electricians and carpenters during multi-trade projects, ensuring smooth coordination of efforts toward successful outcomes.
- Reduced potential for future repairs by recommending preventative maintenance procedures to clients upon completion of projects.
- Collaborated with team members to complete large-scale projects within tight deadlines, streamlining workflow for optimal results.
Education
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL05-2027
Skills
- Strong work ethic
- Memory retention
- Team collaboration
- Heavy equipment operation
- Valve replacement
- Waste disposal systems
- Physical fitness
- Critical thinking
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- First Aid Certification
Timeline
Server
Darden Restaurants, Olive Garden
08.2024 - Current
Plumbing Assistant
BPI Sewer & Drain
12.2023 - 05.2024
12B Combat Engineer
US Army National Guard
05.2022 - Current
Bachelor of Science - Criminal Justice
Illinois State University
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