Summary
Overview
Work History
Education
Skills
Certification
Activities
Languages
Affiliations
References
Timeline
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Sofia Reyes

Chicago

Summary

Dynamic customer service professional with extensive experience at La Michoacana, excelling in cash handling and POS systems. Known for building strong relationships and delivering exceptional service, I effectively balanced cash drawers and maintained a sanitized work area, ensuring customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service and Cashier

La Michoacana
Whiting
01.2022 - Current
  • Greet customers and provide product information
  • Process cash and credit transactions using a POS
  • Maintain sanitized work area according to Federal and company standards
  • Package and deliver orders to customers in person and online
  • Prepare food according to company standards

Cashier

Sunrise Restaurant Bar & Grill
Whting
08.2023 - 03.2024
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Academic Honors Diploma - Healthcare Specialist - EMT Program, Emergency Medical Technician, Medical Terminology, Introduction to Healthcare, CPR, Advanced Placement: Literature

Whiting High School
Whiting, Indiana
06.2026

Skills

  • Patient assessment
  • CPR Certified
  • Airway management
  • Stop the Bleed
  • Communication Skills
  • Teamwork
  • Problem Solving Skills
  • Patience and empathy
  • Cash drawer balancing
  • Cash handling
  • Order packaging
  • Cash register operation
  • Time management skills
  • POS systems
  • Customer service
  • Cash register systems

Certification

  • National Registered EMT Certification, 06/30/27
  • EMT Indiana, 06/30/27
  • BLS CPR, 08/31/27
  • Stop the Bleed
  • CDC Heads Up Concussion
  • NIMS 100, 200, 700, 800
  • Regional Work Ethics
  • National Consortium of Health Science (NCHSE)

Activities

  • HOSA Member
  • Chicago Sky Volleyball Club Travel Team
  • Luminos Volleyball Club Travel Team
  • Volunteer - MAAC

Languages

English
Professional
Spanish
Professional

Affiliations

  • High School Softball
  • Graduating Academic Honors Diploma: Expected June 2026
  • Advanced Placement

References

References available upon request.

Timeline

Cashier

Sunrise Restaurant Bar & Grill
08.2023 - 03.2024

Customer Service and Cashier

La Michoacana
01.2022 - Current

Academic Honors Diploma - Healthcare Specialist - EMT Program, Emergency Medical Technician, Medical Terminology, Introduction to Healthcare, CPR, Advanced Placement: Literature

Whiting High School

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Sofia Reyes