Sofia Bicker

Villa St. Benedict

03.2022 - 02.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.

Summary