Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Socorro Mejía

Zion,IL

Summary

Highly motivated, efficient, and organized professional with years of experience in the Customer Service Management industry. Seeking to utilize my organizational and time-management skills while providing support and dedication to any company.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager

Taste of Belize
12.2014 - 06.2023
  • Ensured daily customer satisfaction
  • Timely and accurately fulfilled daily orders
  • Efficiently resolved mistakes on orders due to minor customer oversights at time of ordering
  • Managed a team of 10 employees
  • Provide a safe, secure, clean, and fair work environment for employees
  • Ensure workplace operates to the routines outlined in the Daily Duties Chart
  • Ensure company policies are communicated, administered, and enforced
  • Take an active leadership role in managing daily duties and employee concerns
  • Ensure the employees have proper access to the necessary equipment and supplies to perform their assigned duties and that the equipment and supplies are routinely accounted for and adequately maintained
  • Identified new potential suppliers for the business
  • Negotiated prices while building and maintaining strong relationships with long-term key suppliers
  • Reduced costs and monitored expenses accurately with a strong attention to detail attitude

911 Dispatcher

North Chicago Police
05.2004 - 11.2014
  • Dispatched Police, Fire and Rescue teams for the city of North Chicago and Great Lakes Naval Base
  • Provided registration information to police officers
  • Provided and confirmed warrants
  • Updated address information for registered sex offenders
  • Coordinated with other police departments in and out of the state of Illinois to arrange transport of prisoners

Mail Carrier

United States Postal Service
02.2000 - 03.2004
  • Sorted and prepared mail in the office daily
  • Obtained signed receipts for registered, certified, and insured mail, collected associated charges, and completed any necessary paperwork
  • Maintained accurate records of deliveries
  • Met schedules for the collection and return of mail
  • Delivered mail along with a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed

Clerk

Lake County Health Department
05.1998 - 10.1999
  • Central intake
  • Secured appointments for patients in person and on the phone
  • Data entry
  • Filing
  • Bilingual translator (English/Spanish)

Education

High School Diploma -

Skills

  • Proficient in MS Office Suite and Outlook
  • Decision Making
  • Detail-Oriented
  • Work Planning and Prioritization
  • Worker Supervision
  • Objective Setting
  • Project Management
  • Contract Administration
  • Staff Management
  • Interviewing Skills
  • Customer Focus Skills
  • Integrity and Trust

Certification

CNA Certified

Languages

English/Spanish
Native or Bilingual

Timeline

Manager

Taste of Belize
12.2014 - 06.2023

911 Dispatcher

North Chicago Police
05.2004 - 11.2014

Mail Carrier

United States Postal Service
02.2000 - 03.2004

Clerk

Lake County Health Department
05.1998 - 10.1999

High School Diploma -

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Socorro Mejía