Socorro Fajardo, CRPC™

Provide end-to-end comprehensive advice and customized solutions to clients, helping them achieve their financial goals; Conduct client reviews/presentations, including a review of investment goals and recommended products such as stocks, bonds, mutual funds, banking, and money solutions.

• Received triple crown award twice in a year for outstanding book management and balance growth pipeline.
• Consistently exceeded quarterly performance metrics by at least 20%. Achieved balance growth targets by cross-selling bank products and services to existing clients.
• Currently completing the Market Leader Development program, which demonstrates outstanding performance and leadership.

Responsible for building new and deepening existing client relationships. Skilled at identifying needs and communicating solutions to clients and team members.

• Exceeded goals by about 30% in all categories from 2019-2022. Ended 2019 as the top RM in the Fox Valley South Market.

Managed all aspects of relationships with clients, including business owners. Performed extensive analysis to align products with clients’ needs. Provided education based on background in treasury management. Communicated with each client at his or her level of technical understanding. Created customized financial plans using Financial Strategies software to help clients establish and meet long term goals. Creative at prospecting to generate new leads. Contacted clients through mail/phone to secure appointments.

• Consistently sold 2 or more products by conducting a detailed overview of each client’s needs and presenting a comprehensive report.
• 100% persistency at annual review.

Built a book of business at a leading life insurance company. Performed cold calls, referral gathering and business canvassing to broaden client base. Identified opportunities in orphaned accounts. Worked with team members to improve phone, presentation, closing and referral gathering skills.
• Received the Pacesetter Award for exceeding goals within 2 months of hire.
• 100% client retention at annual reviews.
• Qualified for various production-based contest given by the branch office manager/partners.

Tracked cash flows of 40 billion in local currency and over 6 million in dollars and euros. Analyzed rates and develop forecasts needed to determine impact on P&L. Completed annual liquidity plans and scenario analyses. Developed transfer pricing packages to determine optimal rates. Calculated foreign exchange rates for large withdrawals and conversions. Coordinated with branch locations to track in/out cash flow. Implemented hedges for unremitted profits. Prepared ad hoc reports for senior management across several departments. Trained junior staff in job skills, including analysis of balance sheets and writing reports for senior managers.
• Consistently exceeded income targets by 20%.
• Filled an interim role as Treasurer for Citibank Savings (11-2009 to 2-2010), developing advanced leadership and decision making skills. Oversaw implementation of a new system that improved reporting accuracy. Led presentations to senior leaders, including the CFO, to answer questions on transfer pricing and related topics.
• Identified an error in computing risk utilization, and implemented corrective actions by revising system templates, instituting spot checks and quarterly reviews. Trained support staff in transfer pricing and calculating limits/positions.
• Reduced treasury expenses 15% by reviewing vendor pricing and working across business units to cut costs without sacrificing quality.
• Took on added duties based on broad understanding of treasury processes.