Sochil Almanza
Bensenville
Summary
Accomplished Customer Service Specialist who excels in organizational management and customer relationship building. Dedicated individual with strong multi-tasking skills and adapts quickly in ever-changing environments. Proven ability to establish rapport with clients and provide exceptional customer service. Demonstrated success in problem resolution, communication, and business operations in her respected fields. Reliable and driven with strong time management and prioritization abilities. extensive experience, excelling in data entry and customer service.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk/Customer Service/Logistics
Spill-Stop
Saint Charles, IL
08.2022 - 12.2025
- Managed processing of incoming orders and maintained accurate inventory records using Sage/Quickbooks
- Established quality control measures that enhanced accuracy in data processing tasks.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Conducted training sessions for new staff on customer service protocols.
- Analyzed customer feedback to identify trends and recommend improvements.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Assisted call-in customers with questions and orders
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff
- Instructed new employees on operational procedures and service offerings to enhance overall team performance.
- Executed data entry tasks with precision and speed.
- Digitized documents and organized them in database for efficient record-keeping of essential organizational
- Optimized invoice processing to enhance payment timeliness and ensure financial
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Instructed new employees on operational procedures and service offerings to enhance overall team performance.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed scheduling and routing logistics, optimizing delivery routes for maximum efficiency.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
Data Entry Clerk/
Angelo Gelato
Franklin Park, IL
05.2021 - 07.2022
- Entered and verified data into company database with high accuracy.
- Assisted in maintaining organized records for efficient retrieval processes.
- Processed incoming documents for data entry, ensuring compliance with standards.
- Collaborated with team members to improve data collection methods and accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Maintained files, records, and chronologies of entry activities.
Receptionist
Al Gelato
Bensenville Il
01.2021 - 04.2021
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and service delivery.
- Processed customer inquiries and complaints, fostering positive guest experiences.
- Maintained accurate records of transactions and communications using point-of-sale systems.
- Trained new reception staff on operational procedures and customer service protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
East Leyden
Franklin Park, IL05.2013
Skills
- Data entry/Data accuracy
- Attention to detail
- Time management
- Strong problem solver
- Data processing
- Document preparation
- QuickBooks/Sage expert
- Documentation management
- Punctual and dependable
- Computer-based inventory system
- Invoicing and shipping documentation
- FedEx/Ups experience
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Clerk/Customer Service/Logistics
Spill-Stop
08.2022 - 12.2025
Data Entry Clerk/
Angelo Gelato
05.2021 - 07.2022
Receptionist
Al Gelato
01.2021 - 04.2021
High School Diploma -
East Leyden