C#
Sobhe Manaa
Software Enginner Diploma Degree
Tel Aviv,TA
Overview
3
3
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Pelephone Center Manager
pelephone
Misgav Regional Council, Israel
04.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Course Manager
Pelephone
Misgav Regional Council, Israel
11.2020 - 03.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Course Manager -technical Support
Netvision
tefen, Israel
08.2019 - 10.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
No Degree -
Majd Al-kurum High School
Majd Al-Kurum 06.2014 - 07.2016
High School Diploma -
Ort Braude College
Karmiel 11.2017 - 07.2019
High School Diploma -
HackerU
Haifa 01.2020 - 01.2021
No Degree - Full-Stack -Web
Tsofen
Nazareth 01.2021 - 04.2021
Skills
Managerial skills
undefinedSoftware
React
Nodejs
C
C
JS
Interests
Playing piano
Help pepole with disabilities
Reading books
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Github-Projects
https://github.com/sobman/ort-Braude-final-project/blob/main/README.md
Timeline
Pelephone Center Manager
pelephone
04.2021 - Current
No Degree - Full-Stack -Web
Tsofen
01.2021 - 04.2021
Course Manager
Pelephone
11.2020 - 03.2021
High School Diploma -
HackerU
01.2020 - 01.2021
Course Manager -technical Support
Netvision
08.2019 - 10.2020
High School Diploma -
Ort Braude College
11.2017 - 07.2019
No Degree -
Majd Al-kurum High School
06.2014 - 07.2016
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