Snejana Kischner
Chicago
Summary
Dedicated bartender with a proven track record of enhancing guest experiences through excellent customer service and effective communication. Known for creating a welcoming atmosphere and ensuring responsible alcohol service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender
Richie's Sport Bar and Lounge
Schiller Park, IL
12.2019 - Current
- Learned cocktail preparation techniques and drink recipes.
- Assisted in maintaining bar cleanliness and organization.
- Provided excellent customer service, addressing guest inquiries.
- Collaborated with team members to ensure efficient service flow.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Served high customer volumes during special events, nights, and weekends.
- Developed knowledge of various spirits, wines, and beers for recommendations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
Tommy's
Chicago, IL
11.2005 - 01.2019
- Supported inventory management by tracking supplies and equipment.
- Participated in training sessions on safety protocols and procedures.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Bar Louie
Chicago, IL
10.1999 - 01.2005
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Associate in Driving - Professional Driver
American School Of Bulgaria
Bulgaria06-1986
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
Certification
Bassett Certified
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Timeline
Bartender
Richie's Sport Bar and Lounge
12.2019 - Current
Bartender
Tommy's
11.2005 - 01.2019
Bartender
Bar Louie
10.1999 - 01.2005
Associate in Driving - Professional Driver
American School Of Bulgaria