Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Snejana Kischner

Chicago

Summary

Dedicated bartender with a proven track record of enhancing guest experiences through excellent customer service and effective communication. Known for creating a welcoming atmosphere and ensuring responsible alcohol service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Bartender

Richie's Sport Bar and Lounge
Schiller Park, IL
12.2019 - Current
  • Learned cocktail preparation techniques and drink recipes.
  • Assisted in maintaining bar cleanliness and organization.
  • Provided excellent customer service, addressing guest inquiries.
  • Collaborated with team members to ensure efficient service flow.
  • Engaged with customers to create a welcoming atmosphere at the bar.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed knowledge of various spirits, wines, and beers for recommendations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Bartender

Tommy's
Chicago, IL
11.2005 - 01.2019
  • Supported inventory management by tracking supplies and equipment.
  • Participated in training sessions on safety protocols and procedures.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender

Bar Louie
Chicago, IL
10.1999 - 01.2005
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.

Education

Associate in Driving - Professional Driver

American School Of Bulgaria
Bulgaria
06-1986

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service

Certification

Bassett Certified

Languages

English
Native or Bilingual
Bulgarian
Native or Bilingual

Timeline

Bartender

Richie's Sport Bar and Lounge
12.2019 - Current

Bartender

Tommy's
11.2005 - 01.2019

Bartender

Bar Louie
10.1999 - 01.2005

Associate in Driving - Professional Driver

American School Of Bulgaria
Snejana Kischner