- Gym Workouts
- Music
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Creative Writing
- Playing Sports
- Team Sports
- Photography
- Personal Development and Self-Improvement
Edward Pride
Joliet
Summary
A dynamic manager with a proven track record at Potbelly and Portillo's, excelling in operations management and team leadership. Enhanced onboarding processes and optimized inventory, reducing waste significantly. Skilled in relationship building and strategic planning, fostering high-performing teams, and ensuring exceptional customer service. Committed to driving efficiency and profitability through effective decision-making. I developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Potbelly
Joliet, IL
02.2025 - Current
- Managed daily operations, ensuring team efficiency and adherence to company standards.
- Developed training materials, enhancing onboarding processes for new team members.
- Executed inventory management strategies, optimizing stock levels and reducing waste.
- Coordinated cross-functional communication, improving collaboration among departments.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed team performance, providing mentorship and training for skill development.
Shift Leader
Portillos
Shorewood, IL
08.2023 - 01.2025
- Assisted team in maintaining high standards of customer service and satisfaction.
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Supported training of new employees on operational procedures and safety protocols.
- Monitored inventory levels and communicated needs to management for timely restocking
- Implemented best practices for cleanliness and organization in work areas.
- Provided feedback to management regarding employee performance and operational challenges.
- Participated in team meetings to discuss goals, improvements, and service strategies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Operations management
- Strategic planning
- Shift scheduling
- Sales techniques
- Schedule preparation
Certification
Servesafe-September 2024
Servesafe Sanitation-May 2025
Allergen- May 2025
Interests
Timeline
Manager
Potbelly
02.2025 - Current
Shift Leader
Portillos
08.2023 - 01.2025
High School Diploma -
Plainfield Central High School