Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skyler Hankey

Watseka

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cila Manager/Authorized Direct Support Professiona

ABRA of Sheldon
Sheldon
01.2019 - 02.2025
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Directed recruitment, hiring, and training of new staff members.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Recruited and trained new employees to meet job requirements.
  • Coached, mentored and trained team members in order to improve their job performance.

Package Handler

FedEx
Champaign
11.2019 - 02.2020
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Utilized handheld devices to track and update package status in real-time.
  • Provided customer service by answering queries regarding package status and delivery.
  • Secured items in truck by strapping over protective padding.
  • Provided customer service support related to package delivery issues.
  • Obtained customer signatures for package delivery confirmation.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Followed established routes and time schedules for package delivery.
  • Followed established protocols for secure package delivery at customer locations.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Utilized hand truck or dolly as needed for heavy package delivery.

Education

High School Diploma -

Watseka Community High School
Watseka, IL
05-2010

Theater/Business Managment

Eureka College
Eureka, IL

Skills

  • Employee training
  • Inventory management
  • Data reporting
  • Crisis management
  • Task delegation
  • Time management
  • Care planning
  • Problem-solving
  • First aid certification
  • CPR certification
  • Non-verbal communication
  • Medication management
  • Ability to lift

Certification

  • First Aid/CPR certified

Timeline

Package Handler

FedEx
11.2019 - 02.2020

Cila Manager/Authorized Direct Support Professiona

ABRA of Sheldon
01.2019 - 02.2025

High School Diploma -

Watseka Community High School

Theater/Business Managment

Eureka College

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Skyler Hankey