Skyler Hankey
Watseka
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cila Manager/Authorized Direct Support Professiona
ABRA of Sheldon
Sheldon
01.2019 - 02.2025
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created monthly reports for senior management summarizing operational performance metrics.
- Recruited and trained new employees to meet job requirements.
- Coached, mentored and trained team members in order to improve their job performance.
Package Handler
FedEx
Champaign
11.2019 - 02.2020
- Monitored package deliveries to ensure timely arrivals at destinations.
- Utilized handheld devices to track and update package status in real-time.
- Provided customer service by answering queries regarding package status and delivery.
- Secured items in truck by strapping over protective padding.
- Provided customer service support related to package delivery issues.
- Obtained customer signatures for package delivery confirmation.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Followed established routes and time schedules for package delivery.
- Followed established protocols for secure package delivery at customer locations.
- Logged package delivery time in system for proof of delivery and to close orders.
- Utilized hand truck or dolly as needed for heavy package delivery.
Education
High School Diploma -
Watseka Community High School
Watseka, IL05-2010
Theater/Business Managment
Eureka College
Eureka, ILSkills
- Employee training
- Inventory management
- Data reporting
- Crisis management
- Task delegation
- Time management
- Care planning
- Problem-solving
- First aid certification
- CPR certification
- Non-verbal communication
- Medication management
- Ability to lift
Certification
- First Aid/CPR certified
Timeline
Package Handler
FedEx
11.2019 - 02.2020
Cila Manager/Authorized Direct Support Professiona
ABRA of Sheldon
01.2019 - 02.2025
High School Diploma -
Watseka Community High School
Theater/Business Managment
Eureka College