Sirea Brown
Chicago,IL
Summary
Dynamic professional with expertise in elderly care from Medtec Healthcare, adept at enhancing client independence and well-being. Proven ability in conflict resolution and documentation, leading to improved health outcomes and customer satisfaction. Skilled in relationship building and problem-solving, consistently delivering high-quality service in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
7
7
years of professional experience
Work History
Claims Representative
Progressive
Remote
02.2025 - Current
- Managed claims processing to ensure timely resolution and customer satisfaction.
- Analyzed 100 claim documentation for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to improve claims workflow efficiency.
- Trained new hires on claims procedures and company systems to enhance team performance.
- Worked productively in fast-moving work environment to process large volumes of claims.
Home Health Care Aide
Medtec Healthcare Private & Duty LLC
Chicago, IL
12.2024 - 02.2026
- Assisted clients with daily living activities, leading to improved independence and quality of life.
- Provided compassionate care to clients, fostering a trusting environment that enhanced overall well-being and comfort.
- Coordinated with healthcare professionals to develop personalized care plans, ensuring holistic support and effective treatment.
- Monitored and reported changes in clients' health conditions, enabling timely interventions and better health outcomes.
- Maintained accurate documentation of client care activities, ensuring compliance and supporting quality assurance in service delivery.
Call Center Representative
Data Annotation
Chicago
11.2021 - 08.2024
- Resolved complex issues efficiently, enhancing customer loyalty and retention.
- Assist customers with inquiries, achieving high satisfaction scores through effective communication.
- Utilized CRM software to track interactions, increasing response effectiveness and service quality.
- Collaborated with team to streamline processes, enhancing call handling efficiency.
- Analyzed customer feedback, implementing solutions that elevated service ratings.
Customer Service Representative
Maximus
Chicago, IL
02.2019 - 03.2020
- Resolved customer inquiries efficiently, leading to a noticeable increase in customer satisfaction ratings and repeat business.
- Assisted customers with inquiries, improving satisfaction and loyalty through effective communication.
- Resolved complex issues, reducing average resolution time and improving service efficiency.
- Utilized CRM software to track interactions, maintaining accurate records and optimizing processes.
- Collaborated with team to implement feedback, driving continuous improvement in service delivery.
Education
High School Diploma -
Ombudsman West Charter H.S
Chicago, IL06-2021
Associate of Science - Information And Communication Technology
Colorado Technical University
Colorado Springs, COSkills
- Active Listening
- Conflict Resolution
- Problem Solving
- Time Management
- Documentation Skills
- Call Handling
- Multitasking Ability
- Team Leadership
- Microsoft office
- Data analysis
- Documentation review
- File management
- Allocating claims
- Critical thinking
- Teamwork and collaboration
Personal Information
Education
- IL,Chicago,Current,12 2024,Medtec Healthcare Private & Duty LLC,Home Health Care Aide
- Provided compassionate care to clients, fostering a trusting environment that enhanced their overall well-being and comfort.
- Assisted clients with daily living activities, leading to improved independence and quality of life.
- Coordinated with healthcare professionals to develop personalized care plans, ensuring holistic support and effective treatment.
- Monitored and reported changes in clients' health conditions, enabling timely interventions and better health outcomes.
- Maintained accurate documentation of client care activities, contributing to compliance and quality assurance in service delivery.
- Call Center Representative
- Data Annotation
- 11 2021
- 8 2024
- Chicago
- Assist customers with inquiries, achieving high satisfaction scores through effective communication.
- Resolved complex issues efficiently, enhancing customer loyalty and retention.
- Utilized CRM software to track interactions, improving response times and service quality.
- Collaborated with team to streamline processes, reducing average call handling time.
- Analyzed customer feedback, implementing solutions that boosted service ratings.
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Languages
Spanish
Professional Working
Timeline
Claims Representative
Progressive
02.2025 - Current
Home Health Care Aide
Medtec Healthcare Private & Duty LLC
12.2024 - 02.2026
Call Center Representative
Data Annotation
11.2021 - 08.2024
Customer Service Representative
Maximus
02.2019 - 03.2020
Associate of Science - Information And Communication Technology
Colorado Technical University
High School Diploma -
Ombudsman West Charter H.S