Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Silverio Mayen

Aurora

Summary

Dynamic and results-driven professional with a proven track record at Pizza Hut, excelling in customer service and team leadership. Adept at optimizing operations and enhancing customer satisfaction through effective training and innovative strategies. Strong organizational skills combined with a friendly demeanor foster positive relationships and drive sales growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

RGM

Pizza Hut
08.2023 - 01.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Sorter

Thrift Books
04.2022 - 06.2024
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Recorded and tracked items sorted to confirm accuracy.

General Manager

Papa Johns
04.2018 - 02.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

West Aurora High School
Aurora, IL
05-2012

Skills

  • Friendly, positive attitude
  • Customer service
  • Flexible and adaptable
  • Excellent communication
  • Calm under pressure
  • Organization and time management
  • Multitasking Abilities

Certification

Serve Safe

Food Handlers

Bassit

Timeline

RGM

Pizza Hut
08.2023 - 01.2025

Sorter

Thrift Books
04.2022 - 06.2024

General Manager

Papa Johns
04.2018 - 02.2022

High School Diploma -

West Aurora High School

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Silverio Mayen