Sierra Wilson
Dennison
Summary
Customer-focused banking professional with experience handling cash transactions, processing deposits and withdrawals, and providing accurate account support. Skilled in maintaining confidentiality, balancing drawers, and delivering friendly, efficient service in fast-paced environments.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Teller/CSR
Longview Bank
Paris
05.2021 - Current
- Assisted customers with account inquiries and product information.
- Maintained cash drawer integrity through regular balancing.
- Resolved customer issues promptly to ensure satisfaction.
- Trained new tellers on operational procedures and systems
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Trained employees on cash drawer operation.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Processed wire transfers for customers both domestically and internationally.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Mentored junior team members and managed employee relationships.
Teller
First Financial Bank
Marshall
08.2017 - 09.2019
- Processed customer transactions efficiently and accurately at First Financial Bank.
- Assisted clients with account inquiries and provided product information.
- Balanced cash drawer daily, ensuring all transactions were accounted for.
- Identified customer needs and recommended suitable banking solutions.
- Adhered to bank policies and regulations during transaction processing.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Marshall High School
Marshall, ILSkills
- Cash handling
- Transaction processing
- Regulatory compliance
- Customer account management
- Customer relationship management
- Product knowledge
- Account updating
- Listening and comprehension
- Fraud identification
- Cash drawer balancing
- Transaction processing accuracy
- Confidentiality and discretion
Timeline
Teller/CSR
Longview Bank
05.2021 - Current
Teller
First Financial Bank
08.2017 - 09.2019
Marshall High School