Sierra Gooden
Woodridge,IL
Summary
Dynamic and results-driven professional with extensive experience at UChicago Medicine Advent Health. Proven expertise in insurance verification and financial counseling, complemented by strong interpersonal skills. Successfully facilitated patient access and improved workflow, enhancing revenue cycle outcomes while maintaining compliance with HIPAA standards. Committed to delivering exceptional patient support and team leadership.
Overview
10
10
years of professional experience
Work History
Senior Patient Access Representative
UChicago Medicine Advent Health
09.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Financial Advocate
Advocate Aurora Health Care
01.2022 - 09.2024
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Collaborated with leadership to improve workflow and revenue outcomes.
- Performed financial counseling for uninsured and underinsured patients, offering payment plans and financial assistance when applicable.
- Completed estimates and assessments as part of the No Surprise Billing Act.
- Resolved billing inquires and disputes from patients, insurance companies, and healthcare providers.
- Answered a busy genesys telephone system.
Patient Access Specialist Emergency Room
Advocate Aurora Health Care
05.2019 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Accounts Receivable Assistant
Lesman Instrument
08.2017 - 05.2019
- Created financial reports by analyzing, collecting and summarizing account trends and information.
- Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Used Excel and databases to total, debit and credit accounts.
- Billed customers by sending statements and invoices via fax or email.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Teller
US Bank
06.2015 - 08.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Science - Business Administration
Joliet Junior College
Joliet, ILSkills
- Medical terminology proficiency
- Strong interpersonal skills
- Appointment scheduling
- Insurance verification
- Financial counseling
- Medical billing
- Problem-solving
- Team leadership
- EMR
- Revenue Cycle
- Conflict resolution
Timeline
Senior Patient Access Representative
UChicago Medicine Advent Health
09.2024 - Current
Patient Financial Advocate
Advocate Aurora Health Care
01.2022 - 09.2024
Patient Access Specialist Emergency Room
Advocate Aurora Health Care
05.2019 - 01.2022
Accounts Receivable Assistant
Lesman Instrument
08.2017 - 05.2019
Teller
US Bank
06.2015 - 08.2017
Associate of Science - Business Administration
Joliet Junior College
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