Sidney Webb

• Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
• Resolved passenger conflicts and medical emergencies during flights.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Ensured safety and comfort of customers onboard aircraft.
• Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
• Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
• Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
• Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.

-Monitored tables and remembered orders to ensure efficient service delivery.

-Communicated special dietary needs to kitchen for personalized meal preparation.

-Checked in with guests, replenishing drinks and addressing additional requests promptly.

-Memorized menu offerings to assist diners in making informed choices.

-Participated in required company and restaurant trainings, enhancing overall skills.

-Maintained awareness of safety protocols and accident prevention measures.

-Prepared tables by setting up linens, dishes, and silverware for customer use.

-Verified patron identification to enforce minimum age requirements for alcohol consumption.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.