Sidney Le
Jeni's Splendid Ice Creams LLC
Chicago
4
years of professional experience
Dedicated customer service professional with 4+ years of experience in retail and food service, known for clear communication, teamwork, and delivering a positive customer experience.
Work History
Ambassador
6 Months- Served ice cream samples and scooped orders while sharing flavor facts and ice cream recommendations.
- Maintained clean and organized work areas aligned with food safety and sanitation protocols.
- Collaborated with other ambassadors during peak hours.
- Delivered friendly and professional customer service.
- Operated the POS system to process orders and payments efficiently and accurately.
Team Member
1 Year 3 Months- Answered questions and concerns about merchandise and located products around the store.
- Trained new employees on productivity and efficiency in the workplace.
- Processed guests’ returns through the POS and resolved any complaints and inquiries.
- Efficiently unloaded and displayed merchandise on the shelves by the end of the shift.
- Scanned and bagged items efficiently and correctly while following proper food protocol.
- Gathered unpurchased merchandise, hangers, baskets, and carts to maintain a clutter free workspace.
- Organized backroom inventory and zoned merchandise around the store.
Crew Member
2 Years- Operated the POS system while taking multiple orders accurately and efficiently.
- Maintained an up to date knowledge about the menu and meal deals.
- Maintained clean work areas and dining areas.
- Assisted customers with orders and handled payments.
- Delivered efficient service during peak hours.
- Trained new crew members on professional customer service.
Education
Associate of Arts - Psychology
No Degree
Skills
Product knowledge
Complex Problem-solving
Task prioritization
Brand awareness
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Following instructions
Cash handling
Customer service
Adaptability and flexibility
Timeline
Ambassador
Jeni's Splendid Ice Creams LLC
03.2026 - 09.2026Read More
Team Member
Target
10.2024 - 01.2026Read More
Crew Member
McDonald's
10.2022 - 10.2024Read More
Wilbur Wright College
Associate of Arts from Psychology
Read More
University of Illinois At Chicago
No Degree
Read More