Shy Harris
Chicago
Summary
Accounts Manager with over 10+ years experience in customer service, customer relations, and account management and billing processes. Enhanced claim approval rates through effective insurance verification and final decision appeals. Known for strategically thinking and achieving performance goals while adapting to any environment to ensure exceptional customer service, satisfaction, and retention.
Overview
6
6
years of professional experience
Work History
Accounts Manager
Family Dental Care
05.2024 - Current
- Managed patient accounts, ensuring accurate billing and timely collections.
- Developed and implemented efficient accounting processes to streamline operations.
- Coordinated insurance verification, enhancing claim approval rates.
- Trained and mentored junior staff on billing practices and software usage.
- Collaborated with dental teams to resolve billing disputes and enhance patient satisfaction.
Front Office Assistant
Family Dental Care
04.2021 - 05.2024
- Managed front desk operations, ensuring exceptional customer service while managing check-in and check-out processes and efficient appointment scheduling.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Recorded and tracked weekly, monthly, and yearly doctor production statistics for future improvement and establishing production goals.
Assistant Manager
Orangetheory Fitness
09.2019 - 04.2021
- Streamlined scheduling processes, improving staff allocation and client satisfaction.
- Monitored operational performance metrics to identify areas for process improvement.
- Collaborated with management to create marketing strategies that increased member and surrounding business engagement.
- Manage full membership directory and solve customer service issues regarding membership dues, late payments, and non-payments.
Education
Bachelor of Science - Dentistry
University of Illinois At Chicago
Chicago, IL05-2028
Skills
- Account management
- Cash flow management
- AP and AR management
- Billing and invoicing processing
- Debt collection
- Schedule management
- Goal setting
- Performance tracking
- Adaptability and flexibility
- Building client to business rapport
- Customer Service
Timeline
Accounts Manager
Family Dental Care
05.2024 - Current
Front Office Assistant
Family Dental Care
04.2021 - 05.2024
Assistant Manager
Orangetheory Fitness
09.2019 - 04.2021
Bachelor of Science - Dentistry
University of Illinois At Chicago