SHONTEL BRINKMAN
Pontiac
Summary
Highly driven Senior Specialist adept at mentoring teams, conducting in-depth analysis, and implementing innovative solutions. Recognized for exceptional problem-solving abilities, strong communication skills, and commitment to quality and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Specialist, Security Operations Center
Rivian
Normal
12.2024 - Current
- Coordinated with internal teams to complete daily assignments and meet deadlines.
- Developed training materials for new staff members regarding relevant topics.
- Communicated regularly with stakeholders on project status, issues, or changes.
- Reviewed processes and procedures to identify areas of improvement.
- Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Facilitated brainstorming sessions among teams to generate innovative ideas.
- Resolved conflicts between team members or departments in an efficient manner.
- Created documents detailing standard operating procedures.
- Built team of successful professionals by training on daily tasks and coaching on best practices.
- Oversight on a team to confirm they are following standards and procedures.
- Working with stakeholders when there are RFI submissions.
- Processing and uploading footage into local databases after locating the incident on CCTV. Providing evidence to stakeholders.
Security Operations Center Specialist
Rivian
Normal
09.2022 - 12.2024
- Leading a team of operators and dispatchers to make sure procedures are followed and scripts are read.
- Work directly with the local PSAP for any calls involving Fire, EMS, & PD response.
- If standards are not met, submitting SLA's.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Adjust flowchart procedures & standards.
911 Emergency Dispatcher
Livingston County
Pontiac
02.2020 - 09.2022
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Walking civilians through steps such as childbirth, CPR, overdose, etc.
- Providing vital information to units over an incident that occurred.
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
Closing Cashier
Walgreens
Pontiac
08.2020 - 02.2020
- Verified that all transactions were accurate and complete.
- Organized checkout area by stocking shelves, cleaning counter surfaces, removing trash.
- Answered customer inquiries regarding store policies, products, and services.
- Processed customer refunds, voids, and exchanges.
- Greeted customers upon arrival and thanked them for their patronage when leaving.
- Provided excellent customer service to ensure a pleasant shopping experience.
- Prevented losses by watching for suspicious behavior.
- Helped team handle high volume work by prioritizing tasks and organizing supplies.
Closing Cashier
Menards
IL
03.2019 - 08.2019
- Verified that all transactions were accurate and complete.
- Organized checkout area by stocking shelves, cleaning counter surfaces, removing trash.
- Answered customer inquiries regarding store policies, products, and services.
- Processed customer refunds, voids, and exchanges.
- Greeted customers upon arrival and thanked them for their patronage when leaving.
- Provided excellent customer service to ensure a pleasant shopping experience.
- Prevented losses by watching for suspicious behavior.
- Helped team handle high volume work by prioritizing tasks and organizing supplies.
Closing Manager
Burger King
Wenona
01.2016 - 07.2019
- Developed solid relationships with staff, customers, and vendors.
- Met financial targets by establishing budgets and controlling expenses.
- Kept building and grounds clean and neat, coordinating service contracts to handle advanced maintenance requirements.
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Eliminated resource waste through effective monitoring and improved controls.
- Maximized employee performance with effective training and close mentoring.
- Contributed to effective decision making with detailed reports on daily observations.
- Coached, mentored and trained team members in order to improve their job performance.
Waitress
Steve's Boardwalk Tap
Wenona
08.2014 - 08.2018
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
Education
Cybersecurity Tools - Introduction To Cybersecurity Tools & Cyber Attack
IBM
04.2023 - 05.2023
High School Diploma -
Fieldcrest High School
Minonk, ILSome College (No Degree) - Communications
Heartland Community College
Normal, ILSkills
- Leadership
- Multitasking
- Time management
- Problem-Solving
- Effective Communication
- Detail oriented
- Order processing
- Customer Service
- Decision Making
- Teamwork and Collaboration
- Attention to Detail
- Incident response
- Stakeholder communication
Certification
- FEMA ICS-100: Introduction to Incident Command System
- FEMA ICS-200: Basic Incident Command System
- FEMA IS-700: National Incident Management System (NIMS)
Timeline
Sr. Specialist, Security Operations Center
Rivian
12.2024 - Current
Cybersecurity Tools - Introduction To Cybersecurity Tools & Cyber Attack
IBM
04.2023 - 05.2023
Security Operations Center Specialist
Rivian
09.2022 - 12.2024
Closing Cashier
Walgreens
08.2020 - 02.2020
911 Emergency Dispatcher
Livingston County
02.2020 - 09.2022
Closing Cashier
Menards
03.2019 - 08.2019
Closing Manager
Burger King
01.2016 - 07.2019
Waitress
Steve's Boardwalk Tap
08.2014 - 08.2018
Some College (No Degree) - Communications
Heartland Community College
High School Diploma -
Fieldcrest High School