Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonte Ward

Chicago

Summary

Dedicated nutrition professional with over 3 years of experience in the WIC program and a strong foundation in public health. Proven ability to support maternal and child wellness through nutrition education, community outreach, and culturally responsive care. Experienced in food safety, quality assurance, and working under Registered Dietitians and as a Dietetic Technician. Committed to promoting health equity and ensuring compliance with nutrition and public health standards.

Overview

8
8
years of professional experience

Work History

WIC Program Manager

Chicago Family Health Center
09.2024 - Current
  • - Lead the WIC (Women, Infants, and Children) program, ensuring the implementation of food safety, nutrition quality standards, and public health initiatives for underserved families.
  • - Oversee the development and execution of nutritional programs that support maternal and child health, ensuring adherence to public health guidelines and federal/state regulatory requirements.
  • - Collaborate with cross-functional teams, including healthcare providers, public health departments, and government agencies, to ensure smooth operations and integration of community health services.
  • - Introduced continuous quality improvement strategies, such as performance metrics for complaint reduction, to optimize service delivery and patient outcomes.
  • - Manage data analysis processes for program performance, producing actionable insights aligned with both clinical and public health goals.

WIC Nutritionist

Chicago Family Health Center
03.2024 - Current
  • - Provide direct nutrition counseling and public health education to at-risk populations, emphasizing food safety, maternal-child health, and chronic disease prevention.
  • - Conduct detailed nutrition assessments and develop individualized care plans aligned with WIC standards and public health objectives.
  • - Coordinate with public health nurses, lactation consultants, and social service agencies to deliver comprehensive, integrated care.
  • - Lead community education initiatives and outreach events to improve nutritional literacy and engagement with public health services.
  • - Track and monitor KPIs including RFT (Right First-Time) service delivery, client satisfaction, and health outcomes.

Nutritionist

CEDA (Community and Economic Development Association)
05.2022 - 03.2024
  • - Delivered nutritional counseling and education to low-income families, focusing on food safety practices and health outcomes through better nutrition.
  • - Led quality initiatives aimed at improving dietary behaviors and food security, working in partnership with local health departments and government organizations to ensure compliance with public health guidelines.
  • - Collected and analyzed data on community health outcomes, providing recommendations for continuous program improvement and policy development.
  • - Facilitated training programs to enhance food safety awareness and nutrition knowledge among clients and staff.

Pharmacy Technician

Walgreens Boots Alliance
06.2021 - 05.2022
  • - Collaborated with pharmacists and healthcare teams to maintain high-quality prescription management, ensuring patient safety and compliance with regulatory standards.
  • - Conducted detailed risk assessments for prescription processing, troubleshooting and resolving any medication safety issues.
  • - Played a key role in root cause investigations and corrective action responses related to customer complaints or prescription errors, aligning with overall quality improvement goals.
  • - Contributed to enhancing pharmacy operations by streamlining workflows and identifying areas for improvement to reduce medication errors and enhance customer service.

Dietetic Technician

Park Nicollet Health Services
11.2020 - 06.2021
  • - Supported registered dietitians in the implementation of nutrition care plans, ensuring compliance with patient safety standards and dietary restrictions.
  • - Performed regular audits on food service operations to ensure quality control and adherence to both internal and external food safety regulations.
  • - Conducted training sessions on food safety and nutrition for staff, ensuring all team members were up-to-date with best practices and regulations.
  • - Led continuous improvement projects to enhance patient nutrition outcomes, using data analysis to identify patterns and areas of opportunity for quality enhancement.

Pharmacy Technician

Fairview Health Services
08.2017 - 05.2020
  • - Collaborated with pharmacy teams to ensure medication safety and adherence to industry standards, focusing on accurate prescription processing and risk management.
  • - Performed routine audits on pharmacy operations to ensure the highest levels of quality control and compliance with regulatory requirements.
  • - Worked on cross-functional teams to improve operational efficiency and service delivery, reducing customer complaints and improving overall service quality.

Education

Master of Healthcare Administration (MHA) -

Purdue Global
Chicago, IL
01.2024

Bachelor of Science - Nutrition Science

Purdue Global
Chicago, IL
01.2020

Skills

  • Profeciebt in Microsoft word /excel
  • Nutrition Counseling & Health Education
  • Public Health & Food Safety Compliance
  • WIC Program Management
  • Data Monitoring & Analysis
  • EMR Systems: Epic, Athena, ChildPlus
  • Cross-Functional Team Collaboration
  • Training & Outreach Leadership

Timeline

WIC Program Manager

Chicago Family Health Center
09.2024 - Current

WIC Nutritionist

Chicago Family Health Center
03.2024 - Current

Nutritionist

CEDA (Community and Economic Development Association)
05.2022 - 03.2024

Pharmacy Technician

Walgreens Boots Alliance
06.2021 - 05.2022

Dietetic Technician

Park Nicollet Health Services
11.2020 - 06.2021

Pharmacy Technician

Fairview Health Services
08.2017 - 05.2020

Bachelor of Science - Nutrition Science

Purdue Global

Master of Healthcare Administration (MHA) -

Purdue Global

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Shonte Ward